HGV Workshop Services Manager

Scania Nederland B.V.; Falkirk; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

In-house training

Holiday entitlement 28 days + public

Pension

Retail discounts

Life insurance

Company bonus payment

Job summary

Scania Falkirk is seeking a Workshop Services Manager to lead the Falkirk workshop, schedule workload, and drive daily operations to deliver top service to customers.

You will support the Branch Manager, develop the team, and ensure safety and efficiency while maintaining strong customer relationships. The role offers excellent training and a comprehensive benefits package.

Qualifications

• Key requirements: organised and forward planning to manage workload.
• Develop and manage customer relationships to meet needs and improve services.
• Continuous improvement mindset to improve workshop efficiency and KPIs.
• Attention to detail when operating within budgets and targets.
• Team player capable of cross-department collaboration.
• Health and Safety focus throughout the workshop.

Responsibilities

• Lead the workshop team, scheduling work and planning daily operations.
• Support the Branch Manager in running the workshop and ensuring customer satisfaction.
• Develop the team and ensure smooth, safe workshop operations.

Skills

Organised

Customer service

Continuous improvement

Attention to detail

Team player

Health & Safety

Job description

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HGV Workshop Services Manager – Scania Falkirk

Working Hours: Monday - Friday 07:30 - 17:00

From £48,000, plus excellent benefits package, including:

• In-house training provided to support career progression
• 28 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity to join our Falkirk branch as Workshop Services Manager. You will be an organised leader, managing the team within the workshop, scheduling work, and planning daily operations, enabling you to deliver the best service to our customers. This role is to support the Branch Manager in the running of the workshop, ensuring customer satisfaction and developing the team around you.

Key requirements of a Workshop Manager:

• Organised– forward thinking to plan and schedule workload, in a way that keeps the workshop running smoothly and safely.
• Customer service– develop and manage customer relationships to ensure that customer needs are met, and services are developed to meet the future needs of the customer.
• Continuous improvement– reviewing and amending process to make sure the workshop runs in the most efficient and productive way possible. Monitoring/reporting on business KPI’s and driving results.
• Attention to detail– operating with budgets, results, and targets in mind.
• Team player– communicate with different departments to secure properly aligned workshop operations.
• Health & Safety– health and safety comes first throughout the workshop.

Closing Date: 10/10/2026

Please note, the closing date for this role is subject to change pending volume of applications.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working forScaniais not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

AtScaniawe invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusionisa strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences,weensurewe havethe right peopleand together with an inclusive corporate culture,thisdrivesour business forward.Wewant our colleagues to feel proud and happy to work for us, no matter where theyare fromor whothey are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scaniais dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values;CUSTOMER FIRST,RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.