Service Coordinator

Johnson Controls; Bellshill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global leader in building solutions is looking for a Service Coordinator in Bellshill, Scotland. The ideal candidate will have strong organizational skills and focus on customer engagement & management. The role involves scheduling engineers, managing timesheets, and adhering to customer requirements. This position offers a competitive salary, full-time contract, and comprehensive benefits package.

Benefits

Competitive salary

25 days of Annual Leave

Pension scheme with employer match

Comprehensive benefits package

Employee assistance program

Qualifications

• Strong organisational skills needed for coordinating service support teams.
• Ability to prioritise workload effectively is essential.
• Experience in a similar environment is preferred.

Responsibilities

• Overall scheduling of engineers.
• Handle engineer timesheet processing and job raising.
• Maintain customer KPIs and invoicing.

Skills

Strong organisational skills

Focus on customer engagement & management

Ability to prioritise workload

Positive attitude

Ability to adapt and learn

Job description

Johnson Controls are the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet!

Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.

We are looking for a Service Coordinator with strong organisational skills, to take ownership for coordinating our service support teams, ensuring that our customers maintenance and repairs are met with great customer service and a timely response.

What we offer

• Competitive salary

• Permanent, full time contract (Mon-Fri working week)

• 25 days of Annual Leave plus Bank Holidays & Holiday Buy Back option

• Pension (up to7% employer match)

• Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security products

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

How you will do it:

• Overall Engineer scheduling

• Engineers Utilisation (Time & Attendance)

• Engineer Planner Management

• Engineer Timesheet Processing

• Raising Jobs – Maintenance, Quoted & Reactive

• Parts Ordering

• Communicating with Customers (Verbally and in Writing)

• Obtaining Customer POs, Accounts Receivable / Payable Management

• Maintaining Customer KPIs

• Customer Invoicing, Quotations / Estimates (Driven from Engineer Timesheets)

• WIP Management

• Maintaining Engineer Training Matrix

• EHS Management

• FGAS Legislation Compliance

What we look for- essential:

• Strong organisational skills

• Focus on customer engagement & management

• Ability to prioritise workload

• Capable of working without documented procedures and with limited supervision.

• A committed ‘can do’ positive attitude with the ability to integrate and work as a member of a team

• A willingness / ability to adapt and learn in an ever-changing environment

What we look for– preferred:

• Experience in a similar environment

• Technical knowledge / background

Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard and your work valued and respected. All with excellent rewards and a great team ethos, your next great opportunity is just a few clicks away!

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