service coordinator

Pertemps; Basildon; On-site; GBP 28,000 - 30,000; Full time

Job summary

A respected company in Laindon, Essex seeks a proactive Service Co-ordinator / Administrator to join their office services team. The role involves coordinating daily operations, liaising with various stakeholders, and ensuring a high-quality service experience. You'll benefit from a competitive salary and favorable working conditions in a supportive environment.

Benefits

Competitive salary of £28,000 – £30,000 per annum

28 days annual leave (including bank holidays)

Supportive team environment

Monday to Friday schedule – no weekend work

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to multitask and prioritise workload.
• Experience with scheduling or service management software is advantageous.

Responsibilities

• Coordinate with engineers and subcontractors for job planning.
• Handle client communications, ensuring timely information.
• Log and manage maintenance and service calls.

Skills

Communication

Organisational Skills

Multitasking

Initiative

Education

Business Administration

Tools

Microsoft Office

Job description

Service Co-ordinator / Administrator – Laindon Essex £28/30k.

Location:Laindon Essex.
Department:Office Services
Reports To:Office Manager / Service Manager / Directors
Salary:£28,000 – £30,000 per annum
Working Hours:Monday to Friday, 8:00am – 5:00pm
Holiday Entitlement:28 days (including bank holidays)
Start Date:TBC


Role Summary

We are seeking a proactive and highly organised Service Co-ordinator / Administratorto join our busy office services team. This pivotal role ensures the seamless coordination and support of day-to-day service operations, liaising with Engineers, Clients, Suppliers, and Directors to deliver a high-quality service experience.


Key Responsibilities

• Handle client communications professionally, providing timely and accurate information to internal and external stakeholders.
• Support the Service Manager in managing and updating electronic planners and internal scheduling systems.
• Log and manage both PPM (Planned Preventative Maintenance) and reactive maintenance calls.
• Monitor and update client portals, ensuring real-time visibility of service status and compliance records.
• Coordinate with engineers and subcontractors, supporting the planning and allocation of jobs.
• Maintain and update job boards and T-card systems; assist with job tracking, documentation, and preparing files for invoicing.
• Manage customer queries, feedback, and service progress follow-ups.
• Administer a portfolio of client sites, supporting contract renewals and compliance obligations.
• Assist in generating minor quotations and procuring spare parts, including order tracking and deliveries.
• Ensure the organisation of digital records, backups, and shared folders (e.g., server, Dropbox).
• Carry out general office administrative tasks and ad hoc duties as required.

Person Specification

Essential Skills & Attributes:

• Excellent communication and interpersonal skills.
• Highly organised with the ability to multitask and prioritise workload.
• Strong initiative and common sense; able to work independently with minimal supervision.
• Team player with the ability to build positive relationships at all levels.
• Comfortable working in a fast-paced environment with changing priorities.
• Polite, well-mannered, and professional demeanour.

Desirable Qualifications:

• Business Administration or related qualification (preferred but not essential).

IT Proficiency:

• Competent in Microsoft Office and general office IT systems.
• Experience with scheduling or service management software is an advantage.

Why Join Us?

• Competitive salary of £28,000 – £30,000 per annum
• Monday to Friday schedule – no weekend work
• 28 days annual leave (including bank holidays)
• Supportive team environment
• Opportunity to work in a well-established and respected company

If you're an organised, driven individual looking to make a real impact within a growing business, we would love to hear from you. Apply now and become a key part of our service delivery success.