Service Coordinator

NES Fircroft; Aberdeen City; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Aberdeen is seeking a Service Coordinator to oversee customer service requests and contract management. The ideal candidate will have experience in customer service, excellent communication skills, and some familiarity with SAP ERP systems. This role involves hybrid working after training and offers a rate of £21.60 per hour plus holidays.

Qualifications

• Previous experience in a customer service environment.
• Demonstrated communication and listening skills.
• Ability to work independently and as part of a team.

Responsibilities

• Support customers from initiation of the service request until completion.
• Create contracts in SAP ERP system and maintain billing plans.
• Assist in resolving customer disputes to ensure timely payment.

Skills

Customer service experience

Communication skills

Attention to detail

Planning and prioritization

Microsoft Office proficiency

Experience in ERP systems

Tools

SAP

Job description

Overview

Role: Service Coordinator
Based: Aberdeen (Altens Industrial Estate, AB12)
Rate: £21.60 per hour + holidays (37hr week)
Duration: 31/08/2026 (could be extended)

Our client is seeking an experienced Service Coordinator to provide support in their Aberdeen office (hybrid working available once training completed).

The Role

• Supporting customer from initiation of the service request until completion.
• Create contract in SAP ERP system in accordance with the Order Entry checklist and contract documentation. Maintain billing plan, margin information and contract deliverables.
• Providing customer with quotes or rates (as necessary) and completing service request documents in line with our QA Procedure and Levels of Authority.
• Process sales orders in line with Service Rates or Full Cost Model, planned margins and expected completion and billing dates in line with our QA procedures and the Levels of Authority.
• Plan services in scheduling tool ensuring that timelines are met and that skills, customer location and engineer location are considered to minimize travel and optimize utilization. This includes keeping engineers informed of any changes to scope or movement of dates.
• Raise requests for materials required for site ensuring correct detail and timelines are given. This may be items from stock or to be purchased.
• Raise invoices in accordance with service contract billing plan or completion of field service reports.
• Process requests for new customer accounts, sales order release or credit amendments through workflow.
• Maintain on call rota, holiday, training and absence records and ensure all parties are kept fully informed.
• Assist in monthly review of work in progress and ensure orders are being processed correctly in accordance with Full Cost Model with any deviances being reviewed.
• Assist in resolving any customer disputes to ensure timely payment and customer satisfaction are maintained.
• Administration of Service Desk & reporting to support business
• Update ServIS with installed base information to support business analysis and reporting of customer data

Skills & Experience

• Previous experience of working in a customer service environment and demonstrating excellent communication & listening skills.
• Experience in the use of Microsoft Office packages.
• Demonstrate ability to plan and prioritise workload.
• Ability to work as part of a team or on own initiative and demonstrate attention to detail.
• Experience in SAP Sales and Service Modules would be advantageous or similar use of ERP system.
• Ability to demonstrate the importance of commercial awareness.