Service Coordinator

Biffa Waste Services; Aberdeen City; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading waste services company is looking for a Service Coordinator in Aberdeen. In this role, you will coordinate logistics, manage customer communication, and ensure high service standards while working closely with various teams. Ideal candidates will possess strong customer service and communication skills, alongside proficiency in Microsoft Office and a solid understanding of logistics operations.

Qualifications

• Strong customer service and communication skills.
• Advanced Excel skills for reporting and data analysis.
• Experience working with databases.
• Solid understanding of logistics operations.

Responsibilities

• Allocate and schedule jobs to maximise operational performance.
• Liaise with drivers on a regular basis throughout the day.
• Process all incoming customer queries.
• Handle customer complaints professionally.

Skills

Customer service

Communication

Microsoft Office

Data analysis

Logistics operations

Route planning

Job description

Service Coordinator

Aberdeen

£28k with OTE up to £35k

A quick look at the role

As a Service Coordinator, you will be required to liaise with Drivers daily to ensure collections and deliveries are carried out on time and to a high standard. You will be the main point of contact for our customers and must communicate effectively through email and telephone.

Your core responsibilities

• Allocate and schedule jobs to maximise operational and logistical performance.
• Liaise with drivers on a regular basis throughout the day.
• Process all incoming customer queries.
• Liaise with the Account Managers and Depot Supervisors to keep them informed of any potential customer service issues.
• Work closely with the Transport Team.
• Answer all incoming phone enquiries relating to collections.
• Handle customer complaints in an effective and professional manner, ensuring the highest level of customer service.
• Set-up new services and customers, ensuring that all information is set-up accurately in the database, including the pricing.
• Work closely with the finance team to resolve customer queries.
• Assist with stock control.

Our essential requirements

• Strong customer service and communication skills, both with clients and team members.
• Proficient in Microsoft Office, with advanced Excel skills for reporting and data analysis.
• Experience working with databases.
• Solid understanding of logistics operations and route planning.

Keenan Recycling, part of Biffa, provides food waste collection services for businesses including, restaurants, hotels, care homes, hospitals, and prisons. We also collect food waste on behalf of waste management companies, brokers, and councils. With the use of high-end technology, we make the most of any food waste by taking it to anaerobic digestion plants, where it is converted into biogas that can be used for electricity, heat or even biofuel for transport.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.