Service Controller

WHERE Alaska & Yukon; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading engineering firm is seeking a Service Controller to ensure compliance with health and safety guidelines, manage team communications, and optimize work processes. This role offers the chance to foster professional development while contributing to a dynamic team in the heavy mobile equipment sector.

Qualifications

• Evidence of commitment to continual professional and personal development.
• Significant numerically competent.
• Experience of organizing and prioritizing a demanding workload.

Responsibilities

• Ensure health and safety guidelines are followed.
• Manage supplier performance and control work progress.
• Support the training of new team members.

Skills

Communication

IT Skills

Problem Solving

Teamwork

Education

Qualified Plant Engineer – OEM trained

Job description

1 month ago Be among the first 25 applicants

The Opportunity: Service Controller

Contract: Permanent

Location: Cannock

United Plant Services is an engineering and asset management business, renowned for providing market leading engineering support and fleet management for Heavy Mobile Equipment (HME) within the quarry and waste industry. We are part of The Briggs Equipment Group who are a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.

The Impact You Will Have

• Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe
• Deliver industry leading business performance to exceed regional targets. Ensure relevant authorities are obtained prior to starting chargeable work
• Saturday morning telephone cover (Rota)
• Maintain effective communication keeping all relevant parties always informed and managing expectations
• Prioritise and schedule all work activities to meet customer expectations in accordance with the Company's contractual requirements and KPIs. Forward planning of resources within the team to include, but not limited to, all priority Vehicle Off Road, Non-Vehicle Off Road, Urgent Estimates and liaising third party service providers where specialist assistance is required
• Control and monitor work in progress by ensuring jobs are completed in the field in a timely manner and invoiced when completed in line with department KPI's
• Take ownership and complete urgent estimates (Asset VOR) within 12 working hours, including following estimate up for acceptance
• Manage supplier performance in accordance with agreed SLA's and escalate issues as
• appropriate
• Actively promote team working ethic and provide support to cover colleagues as and when necessary
• Answer calls in line with agreed KPI's
• Effectively problem solve and take ownership of issues to resolution
• Support with compliance activity when required
• Support service management team including but not limited to, opening and closing building, arranging weekend rota's
• Monitor and manage out of hours activity when required by Tarmac
• Support the training of new team members
• Optimise business opportunities to generate additional revenue
• Undertake any reasonable task requested by a Regional Line Manager
  
  

What Will Help You To Excel In This Role

• Evidence of commitment to continual professional and personal development.
• Qualified Plant Engineer – OEM trained
• Ability to communicate convincingly both orally and in writing to all levels.
• Significant numerically competent
• Experience of organising and prioritising a demanding workload
• Ability to engage with customers
• Demonstrable IT skills, Word, Excel & PowerPoint
• Experience of organising and prioritizing a demanding workload.
• Ability to influence and persuade
  
  

What's Next

If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch

Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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