Service Controller

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A fantastic opportunity to join a well-established security company with over 30 years of experience. They are looking for an experienced Service Controller to join their team.

Details: Full-time | Permanent | Onsite free parking | Pension | Death in service policy

Main Responsibilities

• Provide our customers with a great experience by handling inquiries promptly and professionally.
• Answer first-line telephone inquiries from clients.
• Manage emailed inquiries daily, including faults/servicing requests, new work orders, and internal/customer queries, ensuring all emails are addressed daily.
• Apply and adhere to Service Level Agreements with clients.
• Log administrative notes accurately to reflect all handled queries.
• Understand and interpret client expectations, identify information gaps, and resolve issues with clients as needed.
• Review live calls for consistency and clarity, and clarify information with customers or staff as required.
• Log and query service calls, ensuring they include PO numbers, response times, access information, and details about the call reason and requirements.
• Ensure customer inquiries are either resolved at first contact or forwarded to the appropriate department.
• Respond to other customer or internal requests or forward information to the correct department, understanding the next steps and timelines.

Experience and Knowledge

• Previous experience in a Customer Service role or similar within the Service & Maintenance industry.
• Proficiency in Microsoft Office applications including Teams, Excel, and Word.
• Experience working in a fast-paced environment.

If you are local to the area and seeking a new Service Controller position, please apply now. Successful applicants will be contacted by a 4-way member.