Service Controller

Neos Recruitment Ltd; Greater London; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a full-time Service Controller to join their dynamic team in Farnham. This role is crucial in the Service Department, focusing on efficiently organizing resources to address customer needs and maintain seamless communication. As a Service Controller, you will coordinate service engineers, manage breakdowns, and ensure customer satisfaction through effective communication and timely updates. This is a fantastic opportunity to be part of a world-class engineering company that values teamwork and customer care, offering a supportive work environment where your contributions will make a real impact.

Benefits

Medical and Dental Cash Plan scheme

Life Assurance

Contributory Pension scheme

Uniform

Qualifications

• Strong communication skills and ability to handle conflict diplomatically.
• Proven ability to manage time and prioritize tasks effectively.

Responsibilities

• Coordinate breakdowns and services, ensuring minimal downtime for customers.
• Maintain constant communication with customers regarding live breakdowns.

Skills

Effective team player

Excellent time management

High levels of customer care

Proactive and flexible attitude

IT Proficient

Job description

Workshop Controller

Farnham

GBP30,000

NEOS Engineering are looking for a full-time Service Controller to work with our client with their Head Office in Farnham. Service Controllers are an integral part of the Service Department with emphasis on promptly organising appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally. The Service Controller is responsible for co-ordinating service engineers from your allocated depot, booking in all breakdowns and jobs logged for the area and following up the day to day role by inputting engineer s timesheets and invoicing all completed retail repairs.

Your key responsibilities will include:

• Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer s machine.
• Create estimates when additional work is found and send to the customer within 24 hrs.
• Keep constant communication with the customer to give them updates on all live breakdowns.
• Contributing effectively to administration processes
• Dealing with all telephone calls in a polite and professional manner and having the ability to deal with conflict whilst remaining diplomatic.

Key skills we are looking for:

• Effective team player
• Excellent time management skills; able to prioritise time and work well under pressure
• The ability to provide high levels of customer care
• Willingness to help both internal and external customers
• Proactive, flexible and positive can-do attitude
• IT Proficient

In return, you will receive:

• Salary based on experience, get in contact for further information
• Medical and Dental Cash Plan scheme
• Life Assurance
• Contributory Pension scheme
• Uniform

This is a fantastic opportunity to work alongside a world-class engineering company!