Service Controller

TN United Kingdom; Farnham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Service Controller to join their dynamic team in Farnham. This role is pivotal in ensuring the smooth operation of service requests, where you will liaise with engineers and customers to minimize downtime and enhance service efficiency. You will be responsible for coordinating breakdowns, managing communication, and contributing to administrative processes. If you are a proactive individual with a knack for customer care and teamwork, this is a fantastic opportunity to work with a world-class engineering company that values its employees and offers a supportive environment.

Benefits

Medical and Dental Cash Plan

Life Assurance

Contributory Pension Scheme

Uniform

Qualifications

• Strong team player with excellent time management skills.
• Ability to provide high levels of customer care effectively.

Responsibilities

• Co-ordinate breakdowns and services, ensuring minimal downtime.
• Maintain constant communication with customers regarding updates.

Skills

Teamwork

Time Management

Customer Care

Conflict Resolution

Proactive Attitude

Job description

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NEOS Engineering are looking for a full-time Service Controller to work with our client with their Head Office in Farnham. Service Controllers are an integral part of the Service Department with emphasis on promptly organising appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally. The Service Controller is responsible for co-ordinating service engineers from your allocated depot, booking in all breakdowns and jobs logged for the area and following up the day to day role by inputting engineer’s timesheets and invoicing all completed retail repairs.

Your key responsibilities will include:

• Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
• Create estimates when additional work is found and send to the customer within 24 hrs.
• Keep constant communication with the customer to give them updates on all live breakdowns.
• Contributing effectively to administration processes
• Dealing with all tele calls in a polite and professional manner and having the ability to deal with conflict whilst remaining diplomatic.

Key skills we are looking for:

• Effective team player
• Excellent time management skills; able to prioritise time and work well under pressure
• The ability to provide high levels of customer care
• Willingness to help both internal and external customers
• Proactive, flexible and positive can-do attitude

In return, you will receive:

• Salary based on experience, get in contact for further information
• Medical and Dental Cash Plan scheme
• Life Assurance
• Contributory Pension scheme
• Uniform

This is a fantastic opportunity to work alongside a world-class engineering company!