Service Controller

E3 Recruitment; Elland; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a proactive Service Controller in Elland to coordinate maintenance and repair activities for customers. This role involves handling service requests, managing schedules, and ensuring effective communication between customers and Field Service Engineers. Ideal candidates will have strong organizational and communication skills, as well as experience in service coordination. The position offers a salary of £30,000 - £35,000 depending on experience and various benefits including employee discounts and a health programme.

Benefits

Cycle to Work Scheme

Employee Discounts

Free On-Site Parking

Health & Wellbeing Programme

Life Insurance

Referral Programme

Company Sick Pay

25 Days Holiday

Investment in training and professional development

Supportive workplace culture

Qualifications

• Strong organisational skills with the ability to prioritise multiple tasks.
• Excellent communication skills and a customer-focused approach.
• Confident using in-house systems and maintaining accurate records.

Responsibilities

• Coordinate maintenance and repair activities ensuring high-quality service.
• Handle incoming customer calls and log service requests.
• Allocate Field Service Engineers based on skillset and availability.

Skills

Strong organisational skills

Excellent communication skills

Experience in service coordination

Proactive problem-solver

Attention to detail

Job description

Service Controller

Location: Elland
Salary: £30,000 - £35,000 DOE
Hours: Rotating shifts between 7am-7pm (8-hour shifts such as 7-3 / 8-4 / 9-5)

Role Summary

We are looking for a proactive and highly organised Service Controller to join a busy operational team. In this role, you will coordinate maintenance and repair activities across a designated region, ensuring customers receive a responsive and high-quality service. Acting as the central communication point between customers, Field Service Engineers and internal departments, you'll play a key part in planning workloads, keeping service records up to date and ensuring service delivery runs smoothly and efficiently.

What You'll Be Doing as a Service Controller

• Handling incoming customer calls and logging service, repair and breakdown requests.
• Allocating Field Service Engineers based on skillset, availability and geographic location.
• Managing planned service and inspection schedules, ensuring all work meets required timescales.
• Keeping customers informed on job progress and resolving day-to-day queries.
• Maintaining accurate records within internal systems, including job updates and parts usage.
• Monitoring ongoing jobs (WIP) and proactively rescheduling based on changing priorities.
• Ensuring service reports from engineers are submitted accurately and on time.
• Providing supporting information to internal teams and customers on completed or outstanding work.
• Working closely with other departments, particularly on new or developing operational projects.
• Supporting colleagues within the wider service team as needed.

What We're Looking For in a Service Controller

• Strong organisational skills with the ability to prioritise multiple tasks.
• Excellent communication skills and a customer-focused approach.
• Experience in a service coordination, scheduling, logistics or similar role (preferred).
• Confident using in-house systems and maintaining accurate records.
• A proactive problem-solver who can adapt to changing demands.
• Ability to work collaboratively within a fast-paced team environment.
• Strong attention to detail, particularly when managing documentation and service updates.

Benefits

• £30-35k salary (DOE)
• Cycle to Work Scheme
• Employee Discounts
• Free On-Site Parking
• Health & Wellbeing Programme
• Life Insurance
• Referral Programme
• Company Sick Pay
• 25 Days Holiday
• Investment in training and professional development
• Supportive, collaborative workplace culture
• Opportunity to make a real impact on operational efficiency and fleet performance

For more information about the Service Controller position, please contact Sophie Ranson at E3 Recruitment.