Service Control Manager

Telent Technology Services Ltd; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company seeks a Service Control Manager to join their Network Services Infrastructure team. This pivotal role links to the Fibre Build programme across Leeds and Yorkshire, requiring adept management of service delivery and operational processes while ensuring compliance with safety standards. The ideal candidate will have excellent stakeholder engagement skills and a passion for process improvement, driving success in a high-performance environment.

Benefits

Essential company vehicle

Employee only healthcare

26 days holiday

Company pension scheme

Discounts on Cinema and Restaurants

Qualifications

• High organizational and results-oriented professional background.
• Experience in managing service delivery and operational processes.
• Ability to thrive under pressure and drive continuous improvement.

Responsibilities

• Manage end-to-end delivery process across functional teams.
• Accountable for production of performance and analysis reporting.
• Interface with client and subcontractors to ensure service delivery.

Skills

People management

Risk management

Performance metrics

Stakeholder management

Agile methodologies

Education

Degree level or equivalent experience

Tools

Power BI

Job description

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Job Description

Telent are now looking for a Service Control Manager to join the Network Services Infrastructure team. This role will be directly linked to the Fibre Build programme, across the Leeds and Yorkshire regions. You will carry out the role in an AGILE fashion, requiring a blend of working out of our Sub-contractor offices in Leeds, working from home, and travelling to sites across Leeds and Yorkshire to ensure control and delivery of the Fibre Build programme. You MUST be a holder of a full UK driving license.

Job Description

Telent are now looking for a Service Control Manager to join the Network Services Infrastructure team. This role will be directly linked to the Fibre Build programme, across the Leeds and Yorkshire regions. You will carry out the role in an AGILE fashion, requiring a blend of working out of our Sub-contractor offices in Leeds, working from home, and travelling to sites across Leeds and Yorkshire to ensure control and delivery of the Fibre Build programme. You MUST be a holder of a full UK driving license.

As a Project Manager/Leader at Telent, you will be trusted and empowered to deliver critical and complex work. You'll be free to innovate, to take ownership and make smart, agile decisions. We need the best people to help us achieve our ambitions. Come, work in an environment where you can stretch your abilities and deliver on your potential. Help build and keep the nation's critical infrastructure connected and protected 24/7.

This role will see you develop and maintain the business and operational processes required to support service delivery for the specific service area, including planning, enablement, scheduling, and performance functions within the assigned area. This Service Control Manager role will include interfacing with the client, the subcontractors, and the various operational teams to ensure we have a fully underpinned schedule with the flexibility to meet the service requirements.

Service Control Manager - What you’ll do:

• Ownership of the end-to-end delivery process across the functional teams for the specific service area.
• Manage and develop the service control and scheduling team, setting standards, identifying the required levels of training, qualifications, and experience to meet requirements
• Accountable for the production of all performance and analysis reporting, liaising with the client and key stakeholders to develop and maintain a forward-looking programme and ensure accurate forecasting of performance required for the specific service area.
• Responsible for all offshore activities in relation to the service area including enforcement and monitoring of SLA’s and compliance with Safety standards.
• Act as the SPOC for the service area and ensure that all PMO and Service Control activities are mobilised correctly and handed over to the project and delivery teams.
• Manage a centralised PMO & Service Control function to standardise the delivery of services including validation, enablement and scheduling including all offshore activities for the specific service area.
• Take ownership of the client dashboard / KPIs for the service area and ensure the measures are reported in line with the contract and act as a key interface to the client for all reporting
• Develop critical internal measures to ensure Telent maintain high standards of delivery and that drive collaborative behaviours.
• Proactively support the wider aims of the business and other related activities
• Seek continuous improvement for the delivery of the service area through the introduction of new and innovative approaches.
• To develop and maintain the Forward Programme and make decisions on best possible outcomes against the Service Payments criteria
• Produce daily, weekly and monthly reports in line with the contractual and internal measures for the service area
• Identify and quantify any programme/performance risks or opportunities related to the works within the service area including containment measures and drive accountability across the delivery teams for performance against the dashboard
• Provide performance improvement plans as required and manage the implementation and recovery
• Own and manage the escalation processes including client and public enquiries
  
  

Service Control Manager - Who you are:

You are a highly organized and results-focused professional with a strong background in managing service delivery and operational processes, ideally within the telecommunications or construction sectors. You excel at leading cross-functional teams, managing multiple stakeholders, and driving collaborative efforts to achieve program objectives. With a keen eye for performance metrics, you are adept at reporting, forecasting, and identifying risks and opportunities. Your excellent client-facing skills and ability to thrive under pressure make you a strong asset in high-stakes environments. You are also passionate about continuous improvement and innovation, always seeking ways to enhance service delivery and ensure compliance with safety and performance standards. Holding a full UK driving license, you're ready to contribute to Telent's Fibre Build programme and help maintain critical infrastructure.

Service Control Manager - Key requirements:

• Degree level or equivalent experience in an appropriate discipline.
• Knowledge of working in the construction sector, including safety and environmental requirements and how these are applied, monitored, and improved.
• Excellent people management skills in a cross-functional/matrix environment.
• Proven ability in driving collaborative behaviours with Clients, Suppliers, and internal/external delivery teams.
• Excellent client-facing skills, comfortable engaging at senior levels within their organisation.
• Experience managing multiple stakeholders and building strong relationships with the Client and
• Suppliers to meet programme objectives.
• Strong and proven ability to work under pressure.
• Excellent financial and commercial awareness.
• Excellent reporting skills, including experience with Power BI or similar data science tools.
• Demonstrable success leading telecommunications and/or capital works projects with high technology content in a safety or mission-critical environment
  
  

What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• Essential company vehicle
• Employee only healthcare
• 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Access to the FlexBens portal
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
  
  

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

#TJ-Hybrid

About Telent

ABOUT US

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviours:

Be Inclusive

Take Responsibility

Collaborate

Be Customer-focussed

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Telecommunications

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