Service Contracts Administrator

Major Recruitment Sunderland; East Midlands; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established engineering company is seeking a Contracts Specialist to manage service contracts during a 9-month maternity cover. This role involves collaborating with various teams to align service offerings with customer needs, optimizing billing and revenue recognition, and building strong customer relationships. The ideal candidate will have a degree or equivalent and at least 3 years of experience in contract management within an engineering context. This is a unique opportunity to contribute to a dynamic team while ensuring efficient contract processes and enhancing customer satisfaction. If you thrive in a fast-paced environment and are passionate about contract management, this role is perfect for you.

Qualifications

• 3+ years experience managing service contracts in an engineering environment.
• Degree or HND/HNC qualification preferred.

Responsibilities

• Manage service contracts from inquiry to order, ensuring customer satisfaction.
• Optimize revenue recognition and oversee contract margins for profitability.

Skills

Contract Management

Customer Relationship Management

Revenue Recognition

Problem Solving

Communication Skills

Education

Degree / HND or HNC

Tools

SAP

MS Office

Job description

A Contracts Specialist with experience of managing Service contracts is needed by an Engineering company in the Leicester area to cover a 9 month maternity leave.

You will be supporting a busy service and commercial team to ensure service contracts are handled appropriately. Your key responsibilities will be:

1. Develop an in-depth understanding of our product portfolio and collaborate with key teams to ensure alignment with Customer requirements, Pricing strategy, and Terms & Conditions for service offerings.
2. Owning the Handover process for Service Contracts, from Inquiry To Order to Remittance, which involves reviewing contracts and proposals, entering orders in SAP, and managing various related activities like billing, revenue recognition plans, and database updates.
3. Building and nurturing strong customer relationships, ensuring efficient and effective contract management processes, addressing customer concerns promptly, and enhancing overall satisfaction levels. Collaborating closely with different departments to guarantee timely and accurate services are rendered to customers according to contract terms.
4. Optimizing revenue recognition and billing milestones and overseeing contract margins to ensure profitability, increasing renewal rates and closely monitoring costs to identify appropriate savings.
5. Upholding meticulous records of contract-related information.
6. Championing a culture of continuous improvement by identifying and addressing technical and commercial risks, implementing best practices, and providing valuable recommendations for service, engineering, and product management teams to excel in executing service contracts effectively.
7. Ensuring positive cash flow within contracts by promptly addressing and resolving any invoice disputes and effectively facilitating on-time payments from customers.

The successful candidate will ideally be Degree / HND or HNC qualified and have 3 years experience of managing service contracts in an engineering environment. You will need to be able to travel to customer sites on occasion and have a high level of familiarity with MS Office products and ERP / MRP systems with SAP an advantage.

This is an interesting and varied role with an established engineering company. If you would like more information please call Adam Jones at Major Recruitment or click Apply Now to send your CV.