Service Compliance Co-ordinator

Orona; Glasgow; On-site; GBP 29,000 - 35,000; Full time

Job summary

Orona is seeking a Service Compliance Coordinator in Glasgow. This role focuses on ensuring compliance, managing defects, and improving service operations through strong organisation and attention to detail. The ideal candidate will be proactive, excel in communication, and proficient in data management, especially using Excel.

Qualifications

• Experience in a service, compliance, or data/reporting-focused role is ideal.
• Proficient in Microsoft Excel and knowledgeable about service management systems.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and manage insurance-timed defects across the portfolio.
• Coordinate defect closures liaising with Operations and Supervisors.
• Prepare compliance reports for internal and client meetings.

Skills

Attention to detail

Organisational skills

Communication

Proactive mindset

Tools

Microsoft Excel

Service management systems

Job description

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Service Compliance Co-ordinator, Glasgow

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Client:

Orona

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

23fc4b0359db

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Summary of Role

Are you highly organised, detail-oriented, and ready to step into a role where your work ensures safety, compliance, and customer confidence?

We’re looking for a Compliance Coordinator to join our dynamic team. You’ll work closely with our Service Manager and field teams to manage key compliance processes, close out insurance-timed defects, and ensure our service operations are running smoothly and effectively.

If you’re someone who thrives on precision, takes ownership of your work, and enjoys contributing to a collaborative, fast-paced environment

• Monitor and manage insurance-timed defects across the full Orona portfolio, ensuring timely resolution.
• Coordinate and plan defect closures, liaising with Operations, Supervisors, and Coordinators.
• Collaborate with our National Key Account Team, providing regional compliance updates.
• Support the Quotation Team on urgent quote requests, helping prepare and issue proposals to clients.
• Attend and contribute to monthly compliance review meetings, bringing actionable insights.
• Prepare compliance reports and data summaries for internal stakeholders and client-facing meetings.
• Ensure documentation accuracy and integrity, updating our Service Management System and maintaining audit-ready records.

Requirements

• A sharp eye for detail — especially when reviewing reports or Excel data
• Strong organisational skills and ability to manage multiple priorities
• Confident communicator, both written and verbal
• Experience in a service, compliance, or data/reporting-focused role is ideal
• Proficient in Microsoft Excel; knowledge of service management systems
• A proactive mindset — ready to learn, contribute, and grow with us