Service & Compliance Administrator OCU Utility Services · Manchester

Opals Group; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in infrastructure engineering is looking for a Service & Compliance Administrator in Manchester. The role involves providing administrative support, scheduling maintenance, generating reports, and ensuring effective communication within the team. Ideal candidates will have strong attention to detail and excellent communication skills, with opportunities for personal development and career progression.

Qualifications

• Experience in an office or workshop environment.
• Knowledge of plant & HGV parts is advantageous.

Responsibilities

• Assist in scheduling maintenance visits using Excel.
• Generate weekly and monthly customer reports.
• Input data into CRM systems and create quotations.

Skills

Attention to Detail

Time Management

Organizational Skills

Communication

Customer Service

Job description

OCU is seeking an experienced Service & Compliance Administrator to join our team in Levenshulme. You will provide administrative support to the Plant & Transport team and facilitate communication among team members.

Responsibilities

1. Assist in scheduling maintenance visits using Excel and resource planning tools.
2. Generate weekly and monthly customer reports.
3. Produce order numbers for parts.
4. Input data into CRM systems and create quotations/advice notes.
5. Issue jobs to fitters/engineers.
6. Collate paperwork from the service team and ensure it is stored in the correct files.
7. Identify areas for process improvement.
8. Assist with depot stock of spare parts and other consumables (e.g., oils & lubricants).
9. Communicate with dealers regarding bookings, invoice queries, and purchase orders.
10. Participate in weekly and monthly meetings with the service and compliance team.

Skills & Experience

1. Experience in an office or workshop environment.
2. Strong attention to detail and ability to work independently.
3. Excellent time management and organizational skills.
4. Exceptional communication and customer service skills.
5. Experience with parts and service departments.
6. Knowledge of plant & HGV parts is advantageous.
7. Knowledge of engineer processes is advantageous.

About us

OCU leads in end-to-end infrastructure engineering across utilities, digital, and energy markets, specializing in delivering complex client requirements safely and efficiently. Our extensive capabilities, operational capacity, and cutting-edge technology position us as market leaders.

We work directly with leading power, energy transition, water, telecoms, and digital clients. We are looking for top talent to join our growing team.

We pride ourselves on empowering our employees and offering opportunities for personal development and career progression in a supportive environment.

Success is a choice — we choose to be successful.

We are OCU, ‘One Company United’.

We celebrate diversity and value inclusive teams. We encourage everyone to be themselves at work and foster an inclusive workplace.