Service Colleague - Sunderland

Asda Stores Ltd.; Sunderland; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading supermarket chain in Sunderland is hiring a Service Colleague to work flexible hours across multiple departments. You'll serve customers at the checkout, prepare fresh pizzas, and help ensure the store runs smoothly. The ideal candidate will be friendly, enthusiastic, and enjoy working in a team. Staff benefits include a 15% discount, access to flexible pay, a comprehensive pension plan, and excellent parental leave policies.

Benefits

15% colleague discount

Company pension

Access to virtual GP

Parental leave policies

Colleague recognition programme

Qualifications

• Naturally friendly and enthusiastic.
• Enjoys learning new skills across departments.
• Able to work weekends and late shifts.

Responsibilities

• Serve customers at checkout.
• Prepare fresh pizzas.
• Pick orders for home delivery.
• Restock shelves.
• Work across multiple departments.

Skills

Customer service

Flexibility

Teamwork

Enthusiasm

Job description

About the Role

Our operation runs 24 hours a day, 7 days a week across our Supermarkets, Superstores, and Asda Express locations—offering a wide variety of shift patterns to suit different lifestyles. If you're looking for flexible working that fits around your commitments, we've got you covered! We'll work with you to find shifts that suit, though late and weekend working is a key part of our roles, and some flexibility will be needed. As a Service Colleague, you'll work across multiple departments to help keep our stores running smoothly. Every day could be different—whether you're serving customers at the checkouts, preparing fresh pizzas, picking orders for home delivery, or restocking shelves.

Our customers are at the heart of everything we do, and we take pride in offering excellent service, welcoming stores, and 'extra special' products. We work together as one team to drive sales and deliver a great online and in-store shopping experience.

You're naturally friendly, enthusiastic, and ready to get stuck in. You'll enjoy learning new skills across different departments and love helping customers find what they need—maybe even having a friendly chat along the way.

Key Responsibilities

• Serve customers at checkout
• Prepare fresh pizzas
• Pick orders for home delivery
• Restock shelves
• Work across multiple departments to keep stores running smoothly

Benefits

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.