Service Colleague

Asda; Tees Valley; On-site; GBP 12,000 - 14,000; Part time

Benefits offered by this job

Colleague discount 15% off shopping

Discounts on Asda services

Flexible pay / Stream benefits

Company pension

Wellbeing support

Inclusion networks

Parental leave policies

Colleague recognition programme

Special offers and discounts

Job summary

Asda is seeking a Service Colleague in Hartlepool for a part-time, fixed-term role. You’ll be at the heart of customer experience, stocking shelves, unpacking deliveries, and assisting online orders while delivering excellent service in a fast-paced store environment.

The role offers nights shifts, a friendly team, and opportunities to develop skills across checkout, stocking, and customer support.

Qualifications

• Customer-focused: You enjoy helping people and making their experience a positive one.
• Team player: You work well with others and support your colleagues.
• Reliable: You show up ready to work and take pride in what you do.
• Positive attitude: You bring energy and enthusiasm to every shift.
• Willing to learn: You’re open to training and keen to build your skills.

Responsibilities

• Stock shelves, unpack deliveries and assist with online order picking.
• Serve at the checkout and support store operations during shifts.
• Deliver a great customer experience across different store areas.

Job description

Job Title

Service Colleague

Location

Hartlepool

Employment Type

Part time

Contract Type

Fixed Term

Shift Pattern

Work Shift: Nights

Hours per Week

16

Pay Rate

£15.64

Category

Retail Hourly Colleagues, Sales Staff

Closing Date

26 October 2026

At Asda, we want you to find your everything. As a Service Colleague in our store team, you'll be at the heart of the customer experience, serving with heart and pride. Whether you're stocking shelves, unpacking deliveries, picking online orders, serving at the checkout or even perfecting pizzas, you'll play a vital role in the smooth running of our operation while putting customers at the heart of everything you do. Comfortable working across a range of store areas, you'll adapt to the needs of our customers and business, delivering a great experience wherever you're needed. You'll be part of a friendly, fast-paced team where great service and teamwork are everything.

What makes a brilliant Service Colleague:

• Customer-focused: You enjoy helping people and making their experience a positive one.
• Team player: You work well with others and support your colleagues.
• Reliable: You show up ready to work and take pride in what you do.
• Positive attitude: You bring energy and enthusiasm to every shift.
• Willing to learn: You’re open to training and keen to build your skills.

What you’ll bring:

• A friendly and helpful approach to customer service.
• Willingness to work in a fast-paced customer service environment.
• Good communication skills and a team mindset.
• Flexibility to work a range of shifts, including weekends and evenings

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.