Service Colleague

Asda Stores Ltd; Stockton CP; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Colleague discount 15%

Company pension

Wellbeing support

Job summary

ASDA STORES LTD is seeking a Service Colleague in Stockton. The role is part-time with a 12-hour week, working daytime shifts.

You’ll assist customers, stock shelves, handle online orders, and support store operations, delivering friendly service across areas and adapting to busy periods. You'll join a collaborative team with a focus on great service, paying £13.10 per hour, and enjoying benefits like colleague discounts and pension schemes.

Qualifications

• Experience in delivering excellent customer service in a retail environment.
• Strong communication and teamwork skills.
• Ability to multitask in a fast-paced store setting.

Responsibilities

• Stock shelves and unpack deliveries.
• Process online orders and assist customers at checkout.
• Support various store areas as needed including food service.
• Provide a friendly and efficient customer experience during shifts.

Skills

Customer focus

Team player

Reliability

Positive attitude

Willing to learn

Job description

Job Title Service Colleague Location Stockton Employment Type Part time Contract Type Permanent Seasonal Shift Pattern Work Shift: Days Hours per Week 12 Pay Rate £13.10 Category Retail Hourly Colleagues, Sales Staff Closing Date 29 September 2026

At Asda, we want you to find your everything. As a Service Colleague in our store team, you'll be at the heart of the customer experience, serving with heart and pride. Whether you're stocking shelves, unpacking deliveries, picking online orders, serving at the checkout or even perfecting pizzas, you'll play a vital role in the smooth running of our operation while putting customers at the heart of everything you do. Comfortable working across a range of store areas, you'll adapt to the needs of our customers and business, delivering a great experience wherever you're needed. You'll be part of a friendly, fast-paced team where great service and teamwork are everything.

What makes a brilliant Service Colleague:

• Customer-focused: You enjoy helping people and making their experience a positive one.
• Team player: You work well with others and support your colleagues.
• Reliable: You show up ready to work and take pride in what you do.
• Positive attitude: You bring energy and enthusiasm to every shift.
• Willing to learn: You’re open to training and keen to build your skills.

What you’ll bring:

• A friendly and helpful approach to customer service.
• Willingness to work in a fast-paced customer service environment.
• Good communication skills and a team mindset.
• Flexibility to work a range of shifts, including weekends and evenings

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.

Asda is Reimagining Retail

It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we're creating new roles all the time! So take the time to look around.