Service Colleague

ASDA; Ashford; On-site; GBP 11,021,000 - 12,398,000; Part time

Benefits offered by this job

Colleague discount

Pension

Wellbeing support

Employee offers

Job summary

ASDA in Ashford is seeking a Service Colleague for a part-time, fixed-term role. You’ll be at the heart of the customer experience, whether stocking shelves, unpacking deliveries, picking online orders, serving at the checkout, or helping with fresh food preparation.

This afternoons shift pattern offers 12 hours per week at £13.10 per hour. You’ll join a friendly, fast-paced team focused on great service, teamwork and flexibility to meet customers’ needs across store areas.

Qualifications

• Customer-focused and friendly approach to service.
• Team player who supports colleagues.
• Reliable and punctual in a fast-paced environment.
• Positive attitude and energy on every shift.
• Open to training and developing skills.

Responsibilities

• Stock shelves and unpack deliveries.
• Pick online orders for customers.
• Serve at the checkout and assist customers in-store.

Skills

Customer service

Teamwork

Reliability

Positive attitude

Willing to learn

Job description

Job Title

Service Colleague

Location

Ashford

Employment Type

Part time

Contract Type

Fixed Term

Shift Pattern

Work Shift: Afternoons

Hours per Week

12

Pay Rate

£13.10

Category

Retail Hourly Colleagues, Sales Staff

Closing Date

24 September 2026

At Asda, we want you to find your everything. As a Service Colleague in our store team, you’ll be at the heart of the customer experience, serving with heart and pride. Whether you’re stocking shelves, unpacking deliveries, picking online orders, serving at the checkout or even perfecting pizzas, you’ll play a vital role in the smooth running of our operation while putting customers at the heart of everything you do. Comfortable working across a range of store areas, you’ll adapt to the needs of our customers and business, delivering a great experience wherever you’re needed. You’ll be part of a friendly, fast-paced team where great service and teamwork are everything.

What makes a brilliant Service Colleague:

• Customer-focused: You enjoy helping people and making their experience a positive one.
• Team player: You work well with others and support your colleagues.
• Reliable: You show up ready to work and take pride in what you do.
• Positive attitude: You bring energy and enthusiasm to every shift.
• Willing to learn: You’re open to training and keen to build your skills.

What you’ll bring:

• A friendly and helpful approach to customer service.
• Willingness to work in a fast-paced customer service environment.
• Good communication skills and a team mindset.
• Flexibility to work a range of shifts, including weekends and evenings

Everything you'll love

Alongside a competitive salary, you’ll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.