Service Co-ordinator (Wellbeing Team) (087-25)

York St John University; York; On-site; GBP 26,000 - 30,000; Full time

Job summary

York St John University seeks a full-time Administrative Coordinator for its Student Wellbeing Team. The role involves providing high-level administrative support to facilitate student wellbeing services, including managing appointments and ensuring effective communication within the university community. Ideal candidates will have strong customer service experience and excellent communication skills to handle interactions with students effectively.

Qualifications

• Significant experience in customer-focused environments.
• Ability to respond effectively in challenging interactions.
• Experience in prioritising and organising work while maintaining confidentiality.

Responsibilities

• Provide high-level administrative support to the Wellbeing Team.
• Allocate and communicate appointments for students.
• Monitor waiting times and administer the waiting list.

Skills

Interpersonal skills

Communication skills

Decision-making

Organisational skills

Job description

Full time permanent

Location: York

Salary: 26,942 to 29,179 per annum

Introduction to York St John University

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

The Student Wellbeing, Disability and Inclusion Service provides high quality support to students. Comprising of two teams: Wellbeing & Welfare and Disability & Inclusion, providing holistic clinical and solution focussed support to enable students to engage successfully with their studies. The service offers a multi-disciplinary approach to student wellbeing, working collaboratively to achieve excellent outcomes for students.

The role

We are looking to appoint a full-time Administrative Coordinator to work within our Student Wellbeing Team at York St John University.

The post-holder will provide skilled, high-level administrative support which underpins the effective running of the University's Wellbeing Team. This includes allocating and communicating appointments for students, monitoring waiting times and key service data, fielding initial enquiries from a range of sources, administering the waiting list, making decisions about when to escalate issues, and assisting with a range of other administration duties.

The role also requires that the post-holder will develop and maintain relationships across the university community, working as part of the broader Student Services teams and the Student Success & Learning Services directorate. They will connect with colleagues, working together to ensure students are properly signposted to relevant and appropriate support

The successful candidate will be joining the University at an exciting time, as we implement service developments to further improve the student experience.

Required skills and experience

With a background of working in a customer-focussed environment, the successful candidate will have significant experience of providing a high standard of administrative support.

The successful candidate will have excellent interpersonal and communication skills, including the ability to respond effectively in challenging interactions with customers.

In addition, the post-holder will have experience of making standard day-to-day decisions, such as how best to prioritise, organise and undertake work, whilst maintaining safety and confidentiality.

Additional information

Any queries about the specifics of the role and suitability for the post should be directed to Sonia Rooney (Head of Student Wellbeing, Disability and Inclusion). Email: [e-mail].

Interviews are expected to be held on Friday 27 th June 2025.

Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.

Closing Date: 08 Jun 2025
Category: Admin & Technical (Including Research vacancies)