Service Co-Ordinator

Linde MH UK Ltd.; Wellingborough; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading company in the field of materials handling is seeking a dedicated individual for a role focused on optimizing service operations and customer interactions. This position involves coordinating between service teams and managing customer inquiries effectively while ensuring compliance with internal standards and regulations. The successful candidate will demonstrate strong communication skills, attention to detail, and the ability to thrive under pressure, contributing to overall service excellence and performance improvement.

Qualifications

• Excellent communicator with first-class customer handling skills.
• Experience in a fast-paced customer service environment.
• Exceptional organisational skills and ability to prioritize.

Responsibilities

• Coordinate service operations and customer communications.
• Manage incoming customer inquiries and service requests.
• Ensure compliance with Health and Safety requirements.

Skills

Communication

Customer handling

Organisational skills

Decision-making

Attention to detail

IT skills

Job description

Work with the Regional Service Managers to schedule and control the field engineering resource in a manner that meets our contractual obligations and maximizes our commercial opportunities.

To ensure that service levels provided to customers are as contracted, efficient, and timely, whilst ensuring at all times that equipment is maintained in a safe and legally compliant manner.

To provide a single point of contact for internal and external customer administration and communication.

What we offer:

• To optimise communication and operational links between the service field team and service control.

• Field WIP management, to process all jobs for handover at Job complete status.

• TOA Management, including customer information updates and job status.

• Supporting the company to meet contribution targets through revenue optimisation and cost reduction.

• Co-operation with service controllers and management to use, schedule, control, and process subcontractors or specialist suppliers where appropriate, including updating job status and controlling costs for the region.

• Chasing customer order numbers.

• Answering and dealing with incoming telephone calls and enquiries, logging customer response calls or passing them to the relevant control point within the response centre or elsewhere within the company.

• Conduct each transaction with external and internal customers professionally to maximize satisfaction, encourage repeat business, and support revenue and profit growth.

• Undertake this role in compliance with Health and Safety requirements.

• Perform other duties as assigned by management, commensurate with the salary for this position.

Tasks and Qualifications:

• Excellent communicator with first-class customer handling skills.

• Experience working within a fast-paced customer service environment.

• Confident and pleasant telephone manner.

• Exceptional organisational skills.

• Strong decision-making and prioritisation skills.

• Committed and self-driven.

• Excellent attention to detail.

• Team player with a flexible approach to workload.

• Well-developed IT skills, particularly Excel; knowledge of SAP is advantageous.

• Ability to work under pressure, achieve deadlines, and meet targets.