Service Co-ordinator

Veolia Group; Telford; On-site; GBP 28,000; Full time

Job summary

A leading environmental services company in Telford is seeking a logistics manager to oversee waste management services. The role involves coordinating drivers, ensuring compliance, and maintaining exceptional customer service. Candidates should have experience in transportation and strong IT skills. This position offers a salary of £27,800 per annum plus bonuses, with 25 days annual leave and other company benefits.

Benefits

25 days of annual leave

Company pension scheme

Employee discounts

Qualifications

• Previous experience in waste, transport, or logistics industries.
• Understanding of transport compliance and Working Time Directive.
• Experience with quality management systems such as ISO.

Responsibilities

• Manage day-to-day service delivery and route planning.
• Communicate with customers and provide status updates.
• Ensure Veolia's legal compliance on-site.

Skills

Good communication skills

IT Skills

Ability to organise a busy workload

Job description

time left to apply End Date: August 21, 2025 (5 days left to apply)

job requisition id JR25314

Ready to find the right role for you?

Salary: £27,800 per annum plus annual performance bonus (15%) and Veolia benefits and pension depending on experience

Hours: Monday to Friday, 40 hours per week. 8.30am - 5.00pm

Location : Telford, TF1 7AD

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you'll be doing:

As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you’ll contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise,

This position plays a pivotal role in the delivery of services to our customers. You will work as part of a team effectively managing daily workloads and logistics for front line staff and liaising directly with customers, to ensure a first class service delivery.

Key elements of the role include :-

Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes. Route planning , analysing data, setting schedules and coordinating a team of drivers.

Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers

Completing debriefs with front line staff and reporting necessary actions or updates as required

Face-to-face engagement with drivers, supporting them to address any issues on route

Reporting of all safety concerns or container damage and encouraging ‘stop the job’ if it is deemed unsafe to continue

Ensuring Veolia legal compliance on-site (WTD, O’licence and transport compliance)

What we're looking for;

Previous experience operating within a similar industry; waste/transport/logistics

Able to demonstrate an understanding of transport compliance and WTD

Good communication skills, communicating with people of all level,s including drivers, frontline employees and customers

Ability to organise a busy workload and operate at a fast pace

Experienced IT Skills, and the ability to adapt to Google operating systems

Experience working with a quality management system e.g. ISO Managing transport compliance.

What we can offer you;

25 days of annual leave

Access to our company pension scheme

Discounts on everything from groceries to well known retailers

Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

One paid days leave every year to volunteer and support your community

Ongoing training and development opportunities, allowing you to reach your full potential

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

About Us

Ready to see the world as we do?

Who is Veolia?

Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us.

Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.