Service co-ordinator

Dynamite Recruitment Solutions Ltd; Southampton; On-site; GBP 23,000 - 28,000; Full time

Job summary

A well-established service provider in Southampton seeks a Service Coordinator to liaise with clients and schedule service visits. Candidates should have experience in coordination and demonstrate excellent customer service skills. The role offers a competitive salary up to £28,000 and fantastic benefits including 25 days' holiday and a gym membership contribution.

Benefits

25 days’ holiday plus bank holidays

Sick pay

Bike to work salary sacrifice vouchers

Gym membership contribution

Employee referral bonus

Qualifications

• Experience in a coordination role or scheduling.
• Strong customer focus and administration skills.
• Discipline in task completion and following processes.

Responsibilities

• Manage client expectations and schedule service visits.
• Ensure technicians have necessary materials for work.
• Respond to customer complaints and ensure resolution.

Skills

Customer service

Time management

Administration

Attention to detail

Job description

Service Co-Ordinator

Salary: up to£28000 plus fantastic benefits which include the following

• Competitive Salary
• 25 days’ holiday plus bank holidays (increase with service)
• Sick pay
• Bike to work salary sacrifice vouchers
• Gym membership contribution
• Employee referral bonus

Location: Southampton

Hours of work: Monday to Friday 37.5 hours

Dynamite Recruitment is working in Partnership with a very well-established service provider who are based in the Southampton area.

Due to growth our client is looking to recruit a Service Coordinator.

As a Service coordinator you will be responsible for liaising between clients and a team of technicians to schedule in and coordinate service visits

As a Service Coordinator you will be responsible for:

• To manage client expectations via various sources and schedule in work to be completed
• To ensure that all contractors and technicians have service visits scheduled in to be completed.
• To manage multiple diaries
• To respond to any customer complaints or problems in and expedite prompt resolution or escalation where you are unable to assist.
• To ensure that all pre planned maintenance works is carried out in accordance with the required schedule and that cancellations are kept to an absolute minimum.
• To ensure that technicians have the relevant materials and stock in order to complete work.
• To proactively resolve any procurement issues with suppliers and/or escalate in due time to avoid impacting customer service levels.
• To sign off supplier invoices
• To check and record engineer and technicians time and tracker activity daily for payroll purposes.
• To issue job sheets to the technicians & engineers prior to appointments
• To liaise with the Engineers to ensure all visit reports are completed correctly and returned.
• To contact customers prior to visits to confirm appointments.
• To provide quotes and complete administration to support service visits.
• To ensure that all completed works are invoiced to the customer.
• To support the Finance team in resolving aged debt and improving DSO performance

The ideal Service Coordinator will have / be.

• Ideally have had experience within a coordination role or scheduling previously.
• Understand the importance of good customer service.
• Good administration skills and experience
• Will have taken ownership of managing a client from initial enquiry through to completion.
• Attention to detail – Disciplined approach to working by completing tasks promptly and correctly and by following established processes.
• Strong work ethic – Positive ethical attitude and behaviour including reliability, willingness to take on responsibility and commitment to completing tasks.
• Time management – To continually ensure that time is managed to the highest level such that you are always punctual, have optimised your work schedule and can complete a day’s work in a day.
• Customer focus – To put the customer at the heart of all that you do.

To be considered please submit your Cv asap to Fran Curtis