Service Co-ordinator

NES Fircroft; Liverpool City Region; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A collaborative company is seeking a Service Coordinator for a hybrid contract opportunity in Daresbury Park. The role involves managing customer relationships, overseeing service jobs, and ensuring quality and safety requirements are met. Ideal candidates will have excellent customer service skills and proficiency in Microsoft Office.

Qualifications

• Experience in customer service required.
• Ability to work independently and in a team.

Responsibilities

• Build and maintain relationships with customers.
• Manage reporting and documentation.
• Coordinate service jobs and manage the service order process.

Skills

Customer Service

Time Management

Multi-tasking

Numeracy

Tools

Microsoft Office

Job description

Role: Service Coordinator

Rate: £16.70 per hour (Monday-Friday, 37.5 hours)

Duration: 6 months, with potential extension (Maternity Cover)

About the Role

Are you experienced in customer service and seeking a new hybrid contract opportunity in Daresbury Park, Warrington, Cheshire, WA4?

NES Fircroft is assisting a collaborative company in recruiting a Service Coordinator.

Key Responsibilities

1. Build and maintain sustainable relationships with customers by managing requirements and enquiries.
2. Review quality, schedules, and safety requirements, ensuring all parties fulfill contractual obligations.
3. Manage reporting and documentation, ensuring data is promptly registered in the system.
4. Coordinate and oversee service jobs, including resources, spare parts, and logistics.
5. Manage the service order process from quotation and procurement to invoicing and cash collection.

Candidate Requirements

• Excellent customer service, time management, and multi-tasking skills.
• Proficiency with Microsoft Office applications.
• Good numeracy skills.
• Ability to work independently and as part of a team.

Working Arrangements

Hybrid working model after training – 2 days working from home.

About NES Fircroft

With over 90 years of combined experience, NES Fircroft is a leading engineering staffing provider across various sectors worldwide. We operate in over 80 offices across 45 countries, offering comprehensive support including visas, work permits, benefits, and accommodation to ensure contractors' safety and compliance.