Service Co-Ordinator

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 24,000 - 28,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking a Service Coordinator to support the National Bowel Cancer Screening Programme at St Mark's Bowel Cancer Screening Centre. You will coordinate patient pathways, referrals, appointments, and follow-ups, ensuring timely, safe, high-quality care.

You will work within a multidisciplinary team, liaise with Specialist Screening Practitioners and endoscopy services, maintain data across local and national systems, and uphold national

Qualifications

• Experienced administrator with specialist knowledge of a defined clinical service.
• Ability to work independently within established procedures and exercise judgement to prioritise workload.

Responsibilities

• Coordinate patient pathways including referrals, appointments, clinics and follow-up.
• Maintain accurate and timely data across local and national systems; contribute to audits and quality assurance.
• Liaise with Specialist Screening Practitioners, endoscopy services and NHS Bowel Cancer Screening Hub to ensure seamless patient care.

Job description

As aService Coordinator, you will play a vital role in supporting the delivery of the National Bowel Cancer Screening Programme, helping patients navigate their screening journey and ensuring they receive timely, safe, and high-quality care. This is far more than a traditional administrative role. You will be at the heart of a multidisciplinary team, coordinating complex patient pathways, supporting specialist nurses and clinicians, and contributing to a service that helps detect bowel cancer early and improve outcomes for patients. If you are passionate about making a difference, enjoy working as part of a supportive team, and want to contribute to one of the NHS's most successful cancer prevention programmes, we would love to hear from you., The post holder will work within the National Bowel Cancer Screening Programme as part of the administrative team at St Mark's Bowel Cancer Screening Centre, providing high-quality coordination and administrative support to ensure the effective delivery of the screening pathway. This role requires an experienced administrator with specialist knowledge of a defined clinical service, who can work independently within established procedures, exercising judgement to prioritise workload, resolve issues, and support service performance. The post holder will coordinate patient pathways including referrals, appointments, clinics, and follow-up, ensuring compliance with national screening standards and cancer waiting time targets. The Service Coordinator will maintain accurate and timely data across local and national systems, contribute to audit and quality assurance processes, and monitor activity to identify and elevate risks to service delivery. The post holder will liaise closely with Specialist Screening Practitioners, endoscopy services, the NHS Bowel Cancer Screening Hub, and other stakeholders to ensure seamless patient care. Excellent communication skills, attention to detail, and confidence in the use of multiple IT systems are essential. The role involves regular patient contact, requiring professionalism, empathy, and a commitment to high standards of service. An Enhanced DBS check (including barring) is required.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.