Service Clinical Manager - Physiotherapy and Occupational Therapy

Transformationunitgm; West Midlands Combined Authority, Birmingham; On-site; GBP 53,000 - 61,000; Full time

Job summary

An exciting opportunity awaits for a highly motivated Occupational Therapist to join a dynamic team dedicated to delivering high-quality care for children and families. This role involves clinical management across Physiotherapy and Occupational Therapy services, focusing on collaboration and best practices. The successful candidate will lead service improvements, manage budgets, and support staff development, all while ensuring optimal patient outcomes. Join a forward-thinking organization committed to integrated care and community well-being, where your contributions will make a significant impact.

Benefits

Extensive Holidays

Attractive Relocation Payment

Discounts for Local and National Retailers

Dedicated Well-being Services

Flexible Working Options

Qualifications

• Degree level education or equivalent experience required.
• Significant clinical experience in relevant professional area.

Responsibilities

• Provide clinical operational leadership for the service.
• Oversee clinical effectiveness and manage service delivery.
• Lead recruitment and retention of clinical workforce.

Skills

Leadership Skills

Clinical Management

Organizational Skills

Interpersonal Skills

Budget Management

Education

Degree Level Education

Membership of Relevant Professional Body

Tools

PC Tools/Programs

Job description

Main area Children's Physiotherapy and Occupational Therapy Grade Band 8a Contract Permanent Hours Full time - 37.5 hours per week (Flexible working could be considered.) Job ref 820-7032093-CF

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site Moseley Hall Hospital Town Moseley Salary £53,755 - £60,504 pro rata if appropriate Salary period Yearly Closing 11/05/2025 23:59

Service Clinical Manager - Physiotherapy and Occupational Therapy

Band 8a

Job overview

An exciting opportunity has become available for a highly motivated, innovative and experienced Occupational Therapist to join the team of clinical and operational leads within the Inclusion Services Group. In recognition of the growth of both the Occupational Therapy and Physiotherapy Services, a second Service Clinical Manager post has been approved, to jointly lead and clinically manage across the two services.
We are looking for an individual who wants to be part of a group focussed on delivering safe, high-quality care in the community for children, young people, and families. The role sits within the Inclusion Services Group. Collaborative working across the services in the interest of children and young people is actively encouraged, to share best practice and make efficient use of resources.
The successful applicant will have experience of line management of staff, coordination of service delivery and leading change relevant to this area of work, as well as a strong working knowledge of a varied paediatric occupational therapy caseload. This is required to understand the direction of travel for children’s Occupational Therapy, and to support clinicians and help them problem solve complex cases and situations.
This post will jointly provide clinical management for the Physiotherapy and Occupational Therapy Services, alongside a second SCM, who has a physiotherapy background. The post being advertised is full-time - flexible working could be considered.

Main duties of the job

The post holder will be responsible for the clinical operational management and clinical improvement of services listed in Appendix 1 adjoined to this job description.

The post holder will oversee the clinical effectiveness of the service(s), overseeing the service(s) response to Complaints, Patient Experience and Staff Survey feedback. This information will be used by the post holder, in parallel with Incident, Safety, Safeguarding, ECI, clinical harms and the outcomes from clinical forum, to ensure the service delivers high quality and effective care.

The post holder will work in liaison with the Service Manager in rota management (including safe staffing), the delivery of activity against agreed activity plans, managing overall caseload and waiting time performance for service(s) listed in Appendix 1. Where required, the post holder will support the development of business cases and continued transformation/improvement of service(s). The post holder will lead on the recruitment and retention of the clinical workforce across the respective services.

In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery patient care and of service(s) as well as addressing any operational issues impacting on service deliverability.

Working for our organisation

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Detailed job description and main responsibilities

• Provide clinical operational leadership and responsibility for the Service(s) listed in Appendix 1, this will include clinical advice and expertise where required.
• To maintain Complex Clinical Caseload in respective clinical field where necessary, this will require the post holder to maintain own professional knowledge and personal development.
• Provide Clinical leadership in the development of clinical/standard operational processes, ensuring clinical policies and practices are in place and adhered to for all services.
• To maintain visibility within clinical areas and support staff regarding clinical matters/patient care, to ensure patients receive best possible outcomes and experience.
• Where required, to provide Service clinical operational leadership/support for all student and educational placements in the group of services.
• The post holder will support the Divisional on call rota where requested.
• To provide support in the overall management of budget(s) for the Service(s) listed in Appendix 1.
• In partnership with Divisional colleagues, to constantly review and improve the service(s), taking into account local and national guidelines and in collaboration with Professional Leads.
• Support the facilitation of robust CIP identification, reporting and monitoring approach for Services listed in Appendix 1, providing clinical expertise to ensure that clinical outcomes continue to be delivered.
• Work with the Group Clinical Manager, Group Manager and Divisional AHP Professional Lead to develop the strategic overview for continuing quality improvement within service(s), providing leadership and clinical support to clinical staff to enable change. This includes setting the direction, facilitating strategic discussion, establishing the agendas for action, motivating people and anticipating issues.
• Work with the Divisional management team to develop as required new clinical initiatives and service developments to improve service outcomes for patients whilst ensuring that plans are in place to monitor on Quality impact assessments .
• In collaboration with the other Service Clinical Manager and Professional Leads, promote development of audit activity to enable benchmarking of services and clinical governance processes
• Ensure robust communication systems exist for the dissemination of information to Teams.
• To work in conjunction with patient experience to, where able, resolve concerns and complaints both locally & formally. This may require support from wider MDT.
• To maintain and improve clinical performance standards, in conjunction with wider clinical team by monitoring compliance through relevant clinical audits such as monthly Essential Care Indicator and Safety Thermomter audit etc.
• In conjunction with the other Service Clinical Managers and Professional Leads, to ensure that clinical audits are undertaken as per divisional clinical audit plan and to support services in overseeing improvements required where identified
• Work with the Group Clinical Manager and Divisional AHP Professional Lead in developing a clinical Strategy for the service(s) listed in Appendix 1.
• To ensure service users are involved in the evaluation and development of service(s) listed in Appendix 1.
• Ensure in partnership with the Group Clinical Manager, Group Manager and Divisional AHP Professional Lead that adequate practice support is available for all relevant start groups
• To support Service Manager in the delivery of activity and performance of services, this will include clinical oversight of demand & capacity planning.
  To lead on the recruitment and retention of staff within service(s) listed in Appendix 1.
• To proactively identify and manage risks within the service portfolio
• Ensure integration of governance and quality improvement processes at service level ensuring service is properly represented at Divisional Governance Committees and agreed actions are implemented.
• To lead on the training and development of identified staff, whilst overseeing training programme for the service portfolio.
• Responsible for clinical delivery and performance within the service(s)

Person specification

Qualifications

• Degree level education or equivalent experience
• Membership/Registration of relevant professional body
• Evidence of / continuous professional development

Experience

• Significant clinical experience in relevant professional area
• Significant relevant experience working at senior management level
• Significant relevant experience of and exposure to performance setting and monitoring
• Significant experience of managing budgets within financial constraints/targets
• Significant experience of line managing staff/teams
• Experience in preparing reports to be presented to senior level stakeholders and committees
• Significant experience of utilising PC tools/ programmes to manipulate, analyse and present information to be distributed to senior level colleagues
• Experience in identifying education and training needs of staff, supporting them in their professional development
• Experience of managing budgets

Skills

• Knowledge of local health economy
• Knowledge of current NHS Framework
• Comprehensive understanding of quality agenda for NHS
• Excellent organisational skills
• Ability to work on own initiative without frequent supervision
• Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
• Process mapping skills
• Knowledge of workforce planning, recruitment and retention

Personal Qualities

• Self motivated
• Ability to prioritise and meet tight deadlines
• Willingness to learn and share knowledge
• Proven leadership skills; strong, inclusive leadership style

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.