Service Charge Team Manager

Metropolitan Thames Valley Housing; City Of London; Hybrid; GBP 56,000 - 60,000; Full time

Job summary

A leading housing provider in London seeks a Service Charge Team Manager. Your role involves leading a customer-facing team, managing service charge assessments, and ensuring accurate budget management. Ideal candidates will have strong leadership skills and in-depth knowledge of housing and property management. This position offers a competitive salary plus various employee benefits including hybrid working options.

Benefits

28 days annual leave

Enhanced pension contributions

Life assurance cover

Health cash plan scheme

Career progression opportunities

Qualifications

• Proactive, problem-solving mindset with a can-do attitude.
• Strong leadership and people management skills.
• In-depth knowledge of service charges and property management.

Responsibilities

• Lead and motivate a team to deliver a seamless Service Charge experience.
• Ensure data accuracy and integrity across IT systems.
• Manage service charge budgets and forecasts.

Skills

Leadership

Communication

Problem-solving

Budget management

IT skills

Tools

Excel

Job description

Service Charge Team Manager

Location: Farringdon, EC1N 8JS

Salary Banding: £56,713 - £59,698

Full time permanent role based on a 37.5 working week. This position is suitable for our smarter working policy, being based in the office 2 days per week plus 1 day spent within a local office.

Working from our vibrant and modern office space in the heart of Hatton Garden, you'll be part of a dynamic team delivering outstanding service in a truly inspiring location, as our Service Charge Team Manager will be responsible for leading a customer-facing team to deliver excellent service to residents, ensuring rent and service charge accounts are accurate, fair, and transparent.

What you’ll be doing

• Leading and motivating a team of specialists to deliver a seamless Service Charge experience.
• Ensuring data accuracy and integrity across our IT systems, with strong reporting, analysis, and system management.
• Setting service charges, heating charges, and other property-related charges in line with legislation, policy, and contractual obligations.
• Managing service charge budgets and forecasts, ensuring effective monitoring and recovery of costs.
• Acting as a champion for service charge payers, resolving issues and driving service improvements.
• Supporting continuous improvement and contributing to our ambition to be sector leaders in service charge management.
• Collaborating with internal teams to ensure consistent and fair processes for residents.

What we’re looking for

• A proactive, problem-solving mindset with a can‑do attitude.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Advanced IT skills, especially in Excel and data platforms.
• In‑depth knowledge of service charges, housing, and residential property management.
• Experience in budget management and preparing legal documentation for tribunals.
• A commitment to delivering outstanding customer service.

Why join us?

At MTVH, we live by our values: Care, Dare, Collaborate. You’ll be part of a team that’s passionate about making a difference, with opportunities to grow, innovate, and shape the future of service charge delivery.

Please note we do not currently offer visa sponsorship.

Benefits

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
• 2 volunteering days per year for local community involvement.
• An additional ‘Beliefs day’ once a year to have an extra day off.
• Supported family‑friendly approach with extended parental leave.
• Enhanced pension with matched contributions of up to 9%.
• Option to buy or sell up to 5 days annual leave per year.
• Life assurance cover 3× your salary.
• Cycle 2 Work scheme.
• Hybrid working – dependent on job role and department.
• Health cash plan scheme for everyday healthcare needs, inclusive of family members.
• Tenancy deposit interest‑free loan to help with rental deposits and season‑ticket loan.
• Access to extensive learning and training opportunities via Wisebox platform.
• Colleague virtual social platform with workplace pages for organisational activity.
• Career progression across the organisation with mentoring/coaching programmes, apprenticeships and career planning support.
• Employee Assistance Programme – we are committed to the wellbeing of our colleagues.

About us

We are committed to developing and implementing sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document.

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non‑inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. Our Networks groups are:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found. We encourage you to complete the application as soon as possible to avoid disappointment.

For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: https://view.pagetiger.com/bksiskh/001