Service Charge Specialist

L&Q; Trafford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing association in Trafford seeks a Service Charge Specialist to manage service charge recovery for designated estates. The ideal candidate will have a strong understanding of service charge legislation, exceptional customer service abilities, and effective communication skills to handle stakeholder interactions and inquiries. This role plays a critical part in ensuring accurate service charge apportionments for approximately 80,000 homes.

Qualifications

• Strong understanding of legislation relating to service charges and knowledge of financial accounting.
• Exceptional customer service skills, with experience in handling complaints.
• Problem-solving skills with ability to make effective judgments based on analysis.

Responsibilities

• Maximize recovery of service charge expenditures for designated estates.
• Liaise with managing agents to obtain compliance data.
• Handle complaints effectively.

Skills

Understanding of service charge legislation

Customer service skills

Problem-solving skills

Communication skills

Task prioritization

Job description

We currently have an opportunity for a Service Charge Specialist to join our Service Charge team.

Our Service Charge team is responsible for calculating and apportioning service charges for around 80,000 homes that receive communal services. They review service charges annually to provide estimated costs for all service charge payers and work closely with service departments to ensure the accuracy of the charges.

As a Service Charge Specialist, your role will be to maximize the recovery of service charge expenditures for designated estates. You will liaise with managing agents to obtain compliance data and handle complaints.

To be successful in this role, you will have:

• Strong understanding of legislation relating to service charges and knowledge of financial accounting (income/expenditure)
• Exceptional customer service skills, with experience responding to complaints and queries
• Problem-solving skills with the ability to make effective judgments based on analysis and risk assessment
• Excellent communication skills to handle challenging situations and collaborate with internal and external stakeholders
• Ability to prioritize tasks and work proactively to meet deadlines and targets