Service Charge Specialist

TN United Kingdom; Trafford; Hybrid; GBP 31,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Charge Specialist to join their dedicated team. This role involves calculating service charges for a vast number of homes and ensuring compliance with financial regulations. The ideal candidate will possess exceptional customer service skills and the ability to analyze complex data. With a commitment to diversity and inclusion, this organization offers a supportive work environment and numerous benefits, including generous annual leave and a strong pension scheme. Join a company that values community impact and professional development while enjoying a flexible work-life balance.

Benefits

Annual leave starting at 28 days

Excellent pension scheme

Generous life assurance

Employee Assistance Programme

Recognition bonus scheme

Family-friendly policies

Diverse networking groups

Up to 21 hours for charity volunteering

Commitment to learning and development

Qualifications

• Experience in financial accounting and service charge legislation.
• Strong customer service and communication skills are essential.

Responsibilities

• Calculate and apportion service charges for 80,000 homes.
• Liaise with managing agents for compliance data and handle complaints.

Skills

Understanding of legislation related to service charges

Exceptional customer service skills

Problem-solving skills

Excellent communication skills

Ability to prioritize and work proactively

Job description

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Job Details

1. Hours: 35 hours per week, Monday – Friday
2. Persona: Agile (20-40% in office and 3-4 days working from home)
3. Office Location: West Ham Lane Stratford, London or Sale Point, Manchester (relocating to Old Trafford by Spring 2025)
4. Salary: £34,904 per annum (London), £31,250 per annum (Outside London)
5. Closing date: 2nd June, 2024 at 11:59pm

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.**

About the Role

We currently have an opportunity for a Service Charge Specialist to join our Service Charge team. Our team is responsible for calculating and apportioning service charges for around 80,000 homes, reviewing charges annually, and working closely with service departments to ensure accuracy.

The Service Charge Specialist will focus on maximising recovery of expenditures, liaising with managing agents for compliance data, and handling complaints.

Requirements

• Understanding of legislation related to service charges and financial accounting (income/expenditure)
• Exceptional customer service skills and experience responding to queries and complaints
• Problem-solving skills with sound judgment based on analysis and risk assessment
• Excellent communication skills for dealing with challenging situations and collaborating with stakeholders
• Ability to prioritize and work proactively to meet deadlines and targets

Why Work for L&Q?

L&Q is Great Places to work certified (2023) and recognized as one of the UK’s Best Workplaces for Women in the super large category for five consecutive years.

The benefits include:

• Annual leave starting at 28 days, increasing to 31 days after 3 years
• Excellent pension scheme with double contribution up to 6%
• Generous non-contributory life assurance
• Employee Assistance Programme
• Recognition bonus scheme (spot awards)
• Family-friendly policies
• Diverse networking groups: Kaleidoscope, Inspire & Spectrum
• Up to 21 hours per year to volunteer with a charity of your choice
• Commitment to learning and development

If interested and qualified, apply promptly!

As a charitable organization, we aim to build aspiration, opportunity, and confidence in our communities through initiatives like the L&Q Foundation and skills academy.

Our vision is that everyone has access to a quality, affordable home, blending social purpose with a commercial drive to create thriving neighborhoods.

We uphold core values and behaviors outlined in our organizational framework, which guide our representation and actions. More information is available on our website or upon request.

Our commitments include:

• Supporting work-life balance and flexible working arrangements
• Being externally recognized for diversity and inclusion efforts, including Stonewall Diversity Champion, Disability Confident employer, and Time to Change pledge
• Supporting environmental and social responsibility initiatives