Service Charge Officer

Broadland Housing Association Ltd; Norwich; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A prominent housing association in Norwich seeks a Service Charge Officer for a full-time role. This position requires the candidate to manage service charge data, ensure customer service, and maintain transparency for residents. A keen eye for detail and experience in a service charge function are essential. The role offers a salary starting at £31,305 and includes various benefits, including enhanced leave and a contributory pension scheme.

Benefits

Enhanced annual leave

Generous pension scheme

Health Cash Plan

Utilities allowance for hybrid work

Training opportunities

Qualifications

• Experience in office environment with attention to detail.
• Understanding of service charges, cost analysis, and fee structures.
• Knowledge of Microsoft Office applications required.

Responsibilities

• Maintain and reconcile service charge data for the annual process.
• Prepare yearly actual costs for all homes.
• Ensure clear communication of service charges to residents.
• Collaboration with Managing Agents on cost transparency.

Job description

Overview

Service Charge Officer

Agile Hybrid Homeworking (office base Norwich)

Full time, 37 hours a week, Monday – Friday

Starting Salary at £31,305 per annum, with future progression opportunities to £33,302

Permanent Contract

Do you have a keen eye for detail and a good understanding of service charges? We are looking for a new Service Charge Officer to join our Team. In this key role, you will:

• Collate and maintain service charge data in line with the annual rent and service charge notification process
• Reconcile and prepare yearly actual costs for all homes
• Provide excellent customer service to ensure that service charges and changes are communicated fairly to our residents.
• Work closely with Managing Agents to ensure transparency of costs relating to service charges.

For full details on the role, please see the job description.

About You

The successful candidate will have experience of working in a fast-paced office environment, with a keen eye for detail and the ability to work independently and with their own initiative. Experience of working in a service charge function, including charging for services and analysing costs and spend is essential.

The ideal candidate will have knowledge of Microsoft Office applications and excellent verbal and written skills. A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required.

All team members and colleagues working for Broadlandwill always be expected to actin a manner that is consistent withour corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).

Benefits

• Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme to support you when you need it!
• Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
• Utilities allowance to support hybrid home workers.
• Lots of training opportunities.
• And many more – Please see our benefits document available on our website!

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: [e-mail].

Closing date: midnight on Thursday 09 October 2025