Service Charge Lead

TN United Kingdom; Wembley; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Service Charge Improvement Lead to enhance service charge processes in a dynamic environment. This role involves collaborating with various departments to ensure compliance and efficiency while improving service charge management. The ideal candidate will leverage their accounting knowledge and analytical skills to drive improvements and support policy updates. If you thrive in a collaborative setting and are passionate about process enhancement, this opportunity offers a chance to make a significant impact in a vital area of property management.

Qualifications

• Part-qualified accountant or equivalent experience is required.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Identify and implement improvements to service charge processes.
• Collaborate on end-to-end process mapping and ensure proper controls.

Skills

Analytical Skills

Problem-Solving Skills

Project Management

Communication Skills

Education

Part-qualified accountant (ACA, CIMA, ACCA)

Equivalent experience

Tools

Data Systems

Process Mapping Tools

KPI Dashboard

Job description

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Summary of Role – Service Charge Improvement Lead - Wembley - 2 days in office

This role supports the enhancement of service charge processes within a housing or property-focused organization. Reporting to senior financial leadership, the position focuses on improving collaboration across departments involved in service charge management, ensuring compliance with regulations, and driving service efficiency.

Key Responsibilities:

1. Identify and implement improvements to service charge processes across various regions and housing types.
2. Collaborate on end-to-end process mapping and ensure proper controls are in place.
3. Review and optimize legacy data systems to support transparent and accurate service charge administration.
4. Analyse service charge data to identify trends and improve recoverability.
5. Contribute to continuous improvement efforts and recommend training initiatives.
6. Support updates to service charge policies to align with corporate standards.

Candidate Profile:

• Part-qualified/ QBE accountant (ACA, CIMA, ACCA) or equivalent experience.
• Strong analytical and problem-solving skills.
• Knowledge of service charge legislation and process improvement methodologies.
• Project management capability and effective communicator.
• Ability to work both independently and collaboratively.
• Proficient with data systems and quality tools like process mapping and KPI dashboard.