Service Charge Assistant

Service Care Solutions; Sittingbourne; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Service Charge Administrator in Sittingbourne, Kent. This full-time, temporary position offers a hybrid working approach and a supportive environment. Responsibilities include handling invoices, administrative tasks, and liaising with stakeholders. Applicants should possess strong communication skills, attention to detail, and relevant experience in similar roles.

Qualifications

• Previous administrative experience required.
• Experience with computerised accounting systems and complex control accounts.
• Basic DBS Certificate is mandatory.

Responsibilities

• Review and organise invoices and answer queries.
• Update notes within Blue Box for service charge mailings.
• Prepare and issue letters to residents regarding service charges.

Skills

Attention to detail

Self-motivated

Excellent communication skills

Tools

Excel

Access

Powerpoint

Word

Blue Box

Job description

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Job Description

Service Charge Administrator
Sittingbourne, Kent
Full Time – Hybrid
Temporary
Rate: £17.86 PAYE - £21.32 per hour (LTD)

We have the fantastic opportunity for the right candidate to join a team based in Sittingbourne, Kent, as a Service Charge Administrator. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with an expectation of being in office Monday-Tuesday. The Service Charge Administrator position will involve reviewing and organising invoices, answering queries, and ensuring administrative tasks are completed promptly. Please note that this role requires a Basic DBS Certificate.
Requirements

Previous experience in an administrative role

Previous experience of a computerised accounting system

Previous experience working with complex control accounts

Previous experience within a Housing Association is desirable

Understanding of Housing Benefit is desirable

Familiar with Blue Box and used in a previous role

Able to plan and prioritise high volume workloads

Able to work under pressure and to tight deadlines

Strong attention to detail, self-motivated

Excellent IT skills, including using Excel, Access, Powerpoint, and Word

Excellent communication skills both verbal and written

Basic DBS Certificate in place

Role Expectations

Update notes and commentary within Blue Box ready for service charge mailings

Work with our 3rd Party supplier with the production of service charges statements to meet legislative deadlines

Prepare and issue ad hoc letters to residents relating to service charges

Manage the team mailbox and allocate emails accordingly

Amend relevant direct debits following on from issuance of end of year reconciliations

Locate and save invoices relating to service charges ready for certification

Upload files to the audit portal ready for certification

Administrative duties for stock disposals and acquisitions

Gather evidence for complaints and where appropriate respond to customers or stakeholders

Liaise with key internal and external partners

Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to [emailprotected]