Service Charge and Insurance Administrator

WSP in the UK & Ireland; Cheltenham; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

We are recruiting an Administrator for WSP’s Service Charge and Insurance Audit team in Cheltenham. Hybrid working blends in-office attendance with home working, supporting clients like Next, Amazon, Waterstones and Sainsburys to audit property costs and ensure value for money.

The role involves assisting managers, ensuring timely, accurate data management, and supporting career progression through professional qualifications.

Qualifications

• Proficiency in desktop software and Microsoft Office 365 including Outlook, Excel, Teams and Word.
• Ability to work as part of a team and individually.
• Good organisational skills with the ability to manage time, meet deadlines and prioritise tasks.
• A keen eye for detail and problem-solving skills.
• Good numeracy skills.
• Experience with databases and Excel features including pivot tables and advanced formulas.
• Insurance and/or service charge experience would be advantageous but training will be provided.

Responsibilities

• Monitor inboxes and calls from landlords, managing agents and clients, and allocate tasks to case workers via databases.
• Process service charge and insurance invoices for various clients.
• Issue weekly payment runs to clients.
• Regular chasing of documents and queries.
• Maintenance of data on systems including data library.
• Produce reports on a weekly and monthly basis for clients.
• Provide additional support to Service Charge and Insurance Team as required.

Skills

Outlook & Office

Teamwork

Organisational skills

Attention to detail

Numeracy

Pivot tables

Insurance experience

Tools

Microsoft Office 365

Databases

Job description

Job Description

What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

Job Description

What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

A Little More About Your Role…

We are looking to recruit an Administrator into our Service Charge and Insurance Audit team. The role is based in WSP's central Cheltenham office, with hybrid working allowing for a mix of in-office and home working.

The Service Charge and Insurance Audit team are a well respected team of qualified surveyors, accountants and administrators based in central Cheltenham. The team works with occupier clients such as Next, Amazon, Waterstones, and Sainsburys to audit their property insurance and service charge costs to ensure value for money.

As an Administrator within the team, your role will involve supporting the team managers in delivering our services to clients and ensuring timely and accurate management of data and documents through well established systems and processes.

The team has a track record of personal development and in supporting team members to achieve professional qualifications to support career progression.

This Is a Varied Role, With Responsibilities Including

• Monitor inboxes and calls dealing with queries from Landlords, Managing Agents and Clients, and allocate tasks to case workers via databases as required
• Process service charge and insurance invoices for various clients
• Issue weekly payment runs to clients
• Regular chasing of documents and queries
• Maintenance of data on systems including data library
• Produce reports on a weekly and monthly basis for clients
• Provide additional support to Service Charge and Insurance Team as required

We’d love to hear from you if you have…

• Proficiency in the use of desktop software and Microsoft Office 365 including Outlook, Excel, Teams and Word
• Ability to work as part of a team and individually
• Good organisational skills with the ability to manage time, work to tight deadlines and prioritise tasks
• A keen eye for detail and problem-solving skills
• Good numeracy skills
• Experience of using databases and Microsoft Excel features including pivot tables and advanced formula (desirable)
• Previous insurance and/or service charge experience would be advantageous but not required as full training will be provided

Imagine a better future for you and a better future for us all.

Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.

About Us

We are one of the world’s leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.

WHAT’S IN IT FOR YOU?

Work-life balance

At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community.

Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.

Inclusivity & Belonging

We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity.

Health & Wellbeing

We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.

Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.

Flex your time

To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.

We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.

Your development

We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.

#WeAreWSP

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.