Service Charge Analyst Human Resources

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; United Kingdom; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading housing organization in the UK seeks a Service Charge Analyst to ensure accurate service charge calculations and deliver exceptional customer service. The role offers a competitive hourly wage and a hybrid work model. Ideal candidates will have strong analytical skills and experience in housing-related roles.

Qualifications

• Expertise in calculating and constructing service charges.
• Ability to handle complex queries and resolve issues.
• Strong analytical skills with attention to detail.

Responsibilities

• Ensure accurate calculation and issuance of service charges.
• Deliver exceptional customer service and resolve queries.
• Contribute to process improvements and provide evidence for hearings.

Skills

Customer service

Analytical skills

Problem-solving

Communication

Job description

Embark on an exciting journey with Southern Housing Group as their Service Charge Analyst in the Human Resources department. This contract role offers a competitive salary of GBP28.00 per hour, with the opportunity to work in a hybrid model, splitting your time between the office in CR0 9XP and the comfort of your own home.
- Become a key player in ensuring the accurate calculation, construction, and issuance of all estimated and actualised service charges
.- Deliver exceptional customer service, resolving complex queries and working closely with internal colleagues to address complaints and disputes.
- Contribute to the continuous improvement of the service charge process, identifying areas for enhancement and providing supporting evidence for First Tier Tribunal hearings

.Preferred Requirements:

• Expertise in accurately calculating and constructing service charges, ensuring compliance with legal deadlines, contractual agreements, policies, and procedures.
• Exceptional customer service skills, with the ability to handle complex queries and work collaboratively to resolve issues.
• Strong analytical and problem-solving abilities to identify areas for improvement in the service charge process.
• Proficiency in preparing service charge information and supporting evidence for First Tier Tribunal hearings.
• Excellent communication and interpersonal skills to effectively liaise with residents and internal colleagues.

Preferred Qualifications:

• Relevant experience in a similar service charge or housing-related role.
• Excellent numerical and analytical skills, with a keen eye for detail.
• Strong working knowledge of relevant housing legislation and regulations.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).