Service Charge Analyst

Service Care Solutions; Sittingbourne; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading organization is seeking a Service Charge Analyst to join their Sittingbourne office. This temporary role is hybrid and involves ensuring accurate service charge expenditure and managing customer queries. Ideal candidates will have strong accounting skills and relevant experience in a housing environment.

Qualifications

• Previous experience of a computerised accounting system.
• Experience with complex control accounts.
• Experience within a Housing Association is desirable.

Responsibilities

• Calculate provisions based upon actual replacement and refurbishment requirements.
• Check contracts and allocate costs to schemes.
• Monitor spending and resolve issues on each scheme.

Skills

Communication

IT Skills

Tools

Excel

Access

Powerpoint

Word

Job description

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Job Description

Service Charge Analyst
Sittingbourne, Kent
Full Time – Hybrid / Remote
Temporary
Rate: £22.42 - £26.76 per hour (LTD)

We have the fantastic opportunity for the right candidate to join our team based in Sittingbourne, Kent, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 3 days per week in office and 2 days working from home. The Service Charge Analyst position will involve supporting the team manager to ensure all legislative Service Charge expenditure is levied to customers in an accurate and timely manner, ensuring queries are responded to within the agreed service level agreements. Please note for this role a basic DBS check will be required.
Requirements

Previous experience of a computerised accounting system

Previous experience of working with complex control accounts

Previous experience within a Housing Association is desirable

Excellent IT skills, including using Excel, Access, Powerpoint, and Word

Excellent communication skills both verbal and written

Full basic DBS certificate required

Role Expectations

Calculate provisions based upon actual replacement and refurbishment requirements

Check contracts and the allocation of costs to schemes

Review exceptions within schemes and resolve issues

Monitor the spend on each scheme, investigate and resolve any variations and issues that arise

Ensure invoices are logged promptly and ensure any issues are resolved

Work alongside the Rent Team to ensure timely and accurate relet service charges are published

Lead and deliver timely certification of relevant service charge accounts

Prepare and issue mailings and ad hoc letters to residents relating to service charges

Complete tasks for stock disposals and acquisitions

Liaise with key internal and external partners

Identify, improve, and streamline processes enabling a better customer experience

Navigate multiple systems to extrapolate budget and actual data

Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to [emailprotected]