Service Charge Analyst

Robertson Bell; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A respected not-for-profit organisation in Kent is seeking a detail-oriented Service Charge Analyst to oversee rent and service charge processes. In this vital role, you will ensure compliance and transparency while advising colleagues and customers. Ideal candidates should have strong financial skills, service charge process knowledge, and proficiency in Excel. This position offers the chance for professional growth in a collaborative environment.

Qualifications

• Strong knowledge of service charge processes, ideally gained in the property sector.
• Solid understanding of relevant laws, regulations, and best practices relating to service charge setting.
• Experience in preparing budgets, reconciliations, and year-end accounts would be an advantage.

Responsibilities

• Take ownership of the annual rent, ground rent and service charge reviews.
• Accurately estimate and reconcile service charges for various stakeholders.
• Prepare budgets for new schemes, working closely with stakeholders.
• Produce accurate year-end accounts and assist with balance sheet reconciliations.
• Provide information for First Tier Tribunal cases when required.
• Continuously review and refine rent and service charge procedures.
• Act as a key point of contact for queries from customers and colleagues.

Skills

Service charge processes

Financial and analytical skills

Strong communication skills

Excel proficiency

Job description

Are you looking to take the next step in your finance career? Do you enjoy working with detail, ensuring compliance, and being a trusted expert on rent and service charge processes? This is an excellent opportunity to join a respected not-for-profit in Kent as a Service Charge Analyst, a vital role within the organisation’s finance team.

As the in-house expert on rents and service charges, you’ll be responsible for setting and reviewing charges, ensuring transparency, accuracy, and compliance at every stage. You’ll play a central role in making sure customers receive clear and timely information, while also advising colleagues across the organisation to ensure processes run smoothly and effectively.

Key Responsibilities

Take ownership of the annual rent, ground rent and service charge reviews, ensuring statutory notices are issued on time and processes are fully compliant

Accurately estimate and reconcile service charges for tenants, leaseholders, shared owners and freeholders, based on actual costs and current legislation

Prepare budgets for new schemes, working closely with internal and external stakeholders to ensure agreements are appropriate

Produce accurate year-end accounts and assist with balance sheet reconciliations

Provide information and evidence for First Tier Tribunal cases where required

Continuously review and refine rent and service charge procedures to improve efficiency while maintaining full regulatory compliance

Act as a key point of contact for queries from customers, colleagues, and local authorities, resolving issues promptly and accurately

Why Join

This is a highly visible role within the finance team, giving you the opportunity to develop your expertise in a specialist area while having a real impact on the organisation’s financial processes. You’ll be working in a supportive, collaborative environment where professional development and process improvement are encouraged. This role offers responsibility, variety, and the chance to grow within a stable and respected not-for-profit organisation.

Person Specification

Strong knowledge of service charge processes, ideally gained in the property sector

Solid understanding of relevant laws, regulations, and best practice relating to service charge setting

Strong financial and analytical skills, with excellent attention to detail

Proficient in Excel and confident working with large and complex data sets

Strong communication skills, with the ability to explain technical information clearly to both colleagues and customers

Experience of preparing budgets, reconciliations, and year-end accounts would be an advantage

Apply Now

If you’re a detail-oriented finance professional with experience in service charges, and you’re looking to develop your career within a well-established not-for-profit organisation, apply today to be considered for this exciting opportunity.