Service Charge Advisor

Newlon Housing; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A charitable housing association in London is seeking a Finance Officer to manage service charges and budgets. The role involves close collaboration with the Finance Department and direct interaction with residents. Candidates should have relevant experience in housing or finance, strong Excel skills, and a customer-oriented approach. Expect a comprehensive benefits package and flexible working options.

Benefits

27 days holiday

Non-contributory pension

Flexible working scheme

Qualifications

• Experience in housing or finance environment.
• Experience of service charge setting.
• Ability to communicate effectively.

Responsibilities

• Deliver value for money service charges.
• Set and monitor budgets in line with legislation.
• Provide information and assist customers with queries.

Skills

Excel

Customer focus

Accounting packages

Job description

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

Working with, and assisting, the Head of Service Charges, you will deliver value for money service charges for Newlon and Access by setting and monitoring budgets in line with legislation. You will also work with our customers to provide them with the information they need and assist with any queries they may have, and work closely with the Finance Department to set, monitor and review budgets.

Having previously worked in either a housing or finance environment, and with experience of service charge setting and a strong customer focus, you will have excellent computer skills in Excel, be an experienced user of accounting packages, and the ability to adapt to and learn new packages as the need arises. An effective communicator with the ability to work with people at all levels, you will be organised and meticulous in your approach and be committed to delivering the highest quality service to our residents.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. We currently offer the opportunity to work up to 3 days at home (depending on the role). You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

For further information and details of how to apply, please visit our website: http://www.newlon.org.uk/vacancies

Closing date: 23:59 on Monday 27 October 2025

Online assessments will be held between Friday 31 October and Monday 3 November 2025

Interviews will be held in-person at our offices in Hale Village on Monday 10 November 2025.

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.

No agencies please.