Service Charge Advisor

Newlon Housing Trust; City Of London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A charitable housing association in Hale Village, London seeks a Service Charge Advisor to set and monitor service charge budgets, assist customers with inquiries, and collaborate with the Finance Department. The ideal candidate will have experience in housing or finance, strong Excel skills, and a customer-focused approach. The role offers a salary of £45,786 per annum and excellent benefits including flexible working arrangements.

Benefits

27 days holiday

Non-contributory pension

Flexi scheme

Opportunity to work from home

Qualifications

• Experience in a housing or finance environment.
• Experience of service charge setting.
• Ability to learn new software applications.

Responsibilities

• Set and monitor budgets for service charges.
• Assist customers with queries regarding service charges.
• Work closely with the Finance Department.

Skills

Strong customer focus

Excel proficiency

Experience with accounting packages

Effective communication

Organizational skills

Job description

Service Charge Advisor
Salary: £45,786 per annum plus opportunity to earn up to 5% performance related bonus
Full time, permanent
Based in Hale Village, London N17

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

Working with, and assisting, the Head of Service Charges, you will deliver value for money service charges for Newlon and Access by setting and monitoring budgets in line with legislation. You will also work with our customers to provide them with the information they need and assist with any queries they may have, and work closely with the Finance Department to set, monitor and review budgets.

Having previously worked in either a housing or finance environment, and with experience of service charge setting and a strong customer focus, you will have excellent computer skills in Excel, be an experienced user of accounting packages, and the ability to adapt to and learn new packages as the need arises. An effective communicator with the ability to work with people at all levels, you will be organised and meticulous in your approach and be committed to delivering the highest quality service to our residents.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. We currently offer the opportunity to work up to 3 days at home (depending on the role). You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

For further information and details of how to apply, please visit our website: www.newlon.org.uk/vacancies

Closing date: 23:59 on Monday 27 October 2025

Online assessments will be held between Friday 31 October and Monday 3 November 2025

Interviews will be held in-person at our offices in Hale Village on Monday 10 November 2025

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.