Service Charge Accountant

Osborne Appointments; Hertford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Service Charge Accountant to manage client accounts and support Property Managers. The role involves handling queries, performing bank reconciliations, and preparing financial statements. Ideal candidates will have strong communication skills and knowledge of property management principles.

Benefits

20 days annual leave plus Bank Holidays

Car Salary Sacrifice scheme

One month sabbatical after 10 years’ service

Star of the week

Employee of the month

Qualifications

• Knowledge of property management principles and procedures.
• Good soft skills when dealing with people.
• Working knowledge of a property management computer system is preferable.

Responsibilities

• Manage clients’ accounts with accuracy and professionalism.
• Handle customer queries via phone and in writing.
• Prepare and issue Service Charge, Ground Rent, Insurance, and Rent demands.

Skills

Property management principles

Soft skills

Communication skills

Microsoft Office

Tools

Tramps

Job description

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OA are recruiting for a Service Charge Accountant to join our client’s dynamic and growing team.

We're looking for a Service Charge Accountant who can respond to daily challenges with a friendly, solutions-focused approach, support clients and Property Managers, adapt to evolving systems, and contribute to continuous improvement through ongoing training.

Location: Borehamwood

Hours: Monday – Friday. 9am-5:30pm.

• 20 days annual leave per annum plus Bank Holidays
• Car Salary Sacrifice scheme
• One month sabbatical after 10 years’ service
• Star of the week
• Employee of the month
• Manage Clients’ accounts with accuracy and professionalism, ensuring a high standard of service.
• Handle customer queries via phone and in writing, delivering prompt and effective resolutions.
• Oversee the onboarding process for new properties, taking ownership from start to finish.
• Perform and review timely bank reconciliations.
• Issue monthly or quarterly income and expenditure statements to clients.
• Manage the daily banking routine and undertake ad-hoc finance/admin tasks as required.
• Prepare and issue Service Charge, Ground Rent, Insurance, and Rent demands.
• Prepare Service Charge year-end or quarterly-end accounts, reviewing them with Property Managers and preparing them up to trial balance for external accountants.
• Liaise regularly with Property Managers and run supporting reports as needed.
• Monitor workloads, set reminders, and meet deadlines set by the business, clients, or line managers.
• Report progress, challenges, and knowledge gaps to your Line Manager, raising urgent matters as they arise.
• Attend team meetings to discuss workloads and department updates.
• Act as a point of contact for customer, tenant, and supplier queries, escalating urgent issues as required.
• Communicate with all stakeholders in a courteous, professional, and efficient manner.

Service Charge Accountant Skills and Experience

• Knowledge of property management principles and procedures.
• Good soft skills when dealing with people to empathise and understand the customers’ needs.
• Working knowledge of a property management computer system e.g. Tramps or similar is preferable.
• Microsoft Office
• Good written and verbal communication skills.