Service Charge Accountant

Osborne Appointments; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A property management firm is looking for a Service Charge Accountant in Borehamwood. The role involves managing client accounts, handling queries, and preparing financial reports. Candidates need good communication skills and knowledge of property management principles. The position offers £30,000-£40,000 salary with benefits such as annual leave and a car salary sacrifice scheme.

Benefits

20 days annual leave

Car Salary Sacrifice scheme

One month sabbatical after 10 years

Qualifications

• Knowledge of property management principles and procedures.
• Empathize and understand customers' needs effectively.
• Working knowledge of a property management computer system preferred.

Responsibilities

• Manage clients' accounts with accuracy and professionalism.
• Handle customer queries and deliver prompt resolutions.
• Prepare and issue Service Charge and Rent demands.

Skills

Knowledge of property management principles

Good soft skills

Working knowledge of property management system

Proficiency in Microsoft Office

Good communication skills

Organizational skills

Team player

Job description

Overview

Service Charge Accountant

OA are recruiting for a Service Charge Accountant to join our client's dynamic and growing team.

We're looking for a Service Charge Accountant who can respond to daily challenges with a friendly, solutions-focused approach, support clients and Property Managers, adapt to evolving systems, and contribute to continuous improvement through ongoing training.

Location: Borehamwood

Hours: Monday to Friday, 9am-5:30pm.

Salary: £30,000-£40,000 depending on experience

Service Charge Accountant Manager Benefits

• 20 days annual leave per annum plus Bank Holidays
• Car Salary Sacrifice scheme
• One month sabbatical after 10 years service
• Star of the week
• Employee of the month

Key Responsibilities

• Manage Clients accounts with accuracy and professionalism, ensuring a high standard of service.
• Handle customer queries via phone and in writing, delivering prompt and effective resolutions.
• Oversee the onboarding process for new properties, taking ownership from start to finish.
• Perform and review timely bank reconciliations.
• Issue monthly or quarterly income and expenditure statements to clients.
• Manage the daily banking routine and undertake ad-hoc finance/admin tasks as required.
• Prepare and issue Service Charge, Ground Rent, Insurance, and Rent demands.
• Prepare Service Charge year-end or quarterly-end accounts, reviewing them with Property Managers and preparing them up to trial balance for external accountants.
• Liaise regularly with Property Managers and run supporting reports as needed.
• Monitor workloads, set reminders, and meet deadlines set by the business, clients, or line managers.
• Report progress, challenges, and knowledge gaps to your Line Manager, raising urgent matters as they arise.
• Attend team meetings to discuss workloads and department updates.
• Act as a point of contact for customer, tenant, and supplier queries, escalating urgent issues as required.
• Communicate with all stakeholders in a courteous, professional, and efficient manner.

Skills and Experience

• Knowledge of property management principles and procedures.
• Good soft skills when dealing with people to empathise and understand the customers needs.
• Working knowledge of a property management computer system e.g. Tramps or similar is preferable.
• Microsoft Office
• Good written and verbal communication skills.
• Well organised, able to multi-task.
• Team player.

If you are interested in this position, please apply online with your CV.

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.