Service Change Manager

BAE Systems; Preston; Hybrid; GBP 50,000 - 58,000; Full time

Job summary

BAE Systems is seeking a Service Change Manager in Preston. This role involves managing IT service changes, leading stakeholder collaboration, and ensuring effective change delivery using Agile methodologies. The ideal candidate will have strong service management experience, excellent communication skills, and experience with ITIL principles. This position offers a competitive salary and the chance for career growth within a respected organization.

Benefits

Flexible working arrangements

Employee share plans

Competitive pension scheme

Health and wellbeing benefits

Shopping discounts

Annual incentive eligibility

Qualifications

• Experience of leading/supporting delivering change to IT Services.
• Service Management experience or knowledge of working with outsourced providers.
• Strong stakeholder management and communication skills.

Responsibilities

• Manage a forward schedule of IT change across Infrastructure and Cloud teams.
• Lead Demand and Capacity reviews with stakeholders.
• Ensure risks and issues are managed and reported accurately.

Skills

Stakeholder Management

Communication

Presentation skills

Education

ITIL V4 Foundation

Job description

Job title:Service Change Manager

Location:Preston –We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: Circa £50,000

What you’ll be doing:

• Manage and maintain a forward schedule of IT change across the Infrastructure and Cloud teams by leading regular and effective collaboration with key stakeholders
• Lead Demand and Capacity reviews regularly with key stakeholders to ensure that the forward schedule of change has appropriate resources assigned with ultimate aim to keep the delivery timescales on target
• Ensure Risks & Issues are identified, managed and reported accurately
• Lead successful delivery of an agreed set of service changes using effective change delivery ways of working such as Agile and Scrum
• Ensure key Stakeholders and End Users are fully aware of the up-and-coming IT changes by creating and presenting communication plans/supporting material
• Create and Deliver management style reporting that clearly explains progress against our key goal, deliverables and planning

Your skills and experiences:

Essential:

• Experience of leading / supporting delivering change to IT Services

• Service Management experience / Knowledge of working with or for outsourced service providers

• Strong Stakeholder Management, Communication & Presentation skills

Desirable:

• ITIL V4 Foundation

• General working knowledge of Infrastructure Service Management

• Agile and Scrum ways of working knowledge & experience

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The EIT Infrastructure and Cloud team:

The team deliver business-as-usual (BAU) Enterprise and Managed Common Infrastructure Services, responsible for assuring that all IT services are supported by a stable & secure technical infrastructure.Providing Operational supplier assurance, service compliance and financial performance management.

As a Service Change Manager you are the professional conscience ensuring that changes to the lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance.

This is an exciting new opportunity and opportunities of progression and growth.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date:17th July 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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