Service Change Analyst

TwinStream; Bristol; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

TwinStream is looking for a highly motivated Service Change Analyst to join their Service Delivery Team. The role involves onboarding new use cases into Agile projects, coordinating with stakeholders, and maintaining change documentation. A competitive salary and a range of benefits including a pension plan, private healthcare, and flexible working are offered.

Benefits

Competitive Pension Plan

Private Medical Healthcare

Annual Training Budget of £1,000

Flexible Working Hours

Electric Vehicle Scheme

25 Days Annual Leave

Life Assurance

Cycle-to-Work Scheme

Team Events

Qualifications

• Experience in project management and service delivery with a focus on service change.
• Proven ability to integrate use cases into Agile Software projects.
• Strong analytical and problem-solving skills required.

Responsibilities

• Onboard new use cases into Agile Software projects.
• Maintain and report on Change backlogs using Jira.
• Act as point of contact for stakeholders.

Skills

Project Management

Service Delivery

Agile Software Projects

Stakeholder Management

Analytical Thinking

Education

Relevant Certifications in Agile or ITIL

Tools

Jira

Confluence

Job description

Details

Salary: £45,000 to £60,000

Location: Hybrid working, with occasional visits to customer sites near North Bristol and Hereford.

Security Clearance: Must be eligible forDV clearance

Who are we

In 2019, our founders were working as engineers solving complex cross domain problems within government organisations.

TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home.

About the role

TwinStream is seeking a highly motivated and skilled Service Change Analyst to join our Service Delivery Team. The successful candidate will play a crucial role in onboarding new use cases into our existing Agile Software project, while also ensuring alignment with the customer’s Service Architecture.

Responsibilities

• Work closely with our Technical and Solution Architects to enable the successful integration of new use cases into multiple Agile Software projects.

• Support the efficient and effective onboarding of new use cases across multiple TwinStream projects, providing regular reports and analysis to both the TwinStream Service Manager and customer stakeholders directly.

• Maintain, update and report on Change backlogs using Jira.

• Support the Service Manager in the execution of service change activities and maintaining service documentation.

• Maintain a whole-lifecycle situational awareness view of the change pipeline from discovery phase to retirement.

• Stakeholder Communication: Act as a point of contact for internal & external stakeholders, engaging with customer change processes where required and providing updates on service changes and addressing any concerns or issues that arise.

Key Skills

• Experience in project management and service delivery, with a focus on service change.

• Experience with Agile Software Projects: Demonstrate experience in onboarding and integrating new use cases into Agile Software projects.

• Stakeholder Management: Excellent communication and interpersonal skills, with the ability to engage with technical teams and customer representatives effectively.

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex service change scenarios.

• Experience with Atlassian toolsets (Jira, Confluence).

Desirable Skills

• Experience in Government Projects: Previous experience working on UK government projects is highly desirable.

• Technical Background: A technical background with an understanding of software development and architecture.

• Understanding of ITIL principles and experience working with ITIL Service Architecture.

• Relevant Certifications: Certifications in Agile methodologies, ITIL, or project management.

There are many great reasons to join our team!

Pension Plan

Secure your future with our competitive pension plan that offers an 8% employer contribution.

Private Medical Healthcare

Your health and well-being are our top priorities. Enjoy comprehensive private medical healthcare, which includes dental and optical care for you and your family.

Learning and Development

Your career is in your hands. We empower you to take charge of your own development, giving you the autonomy to shape your growth. To support this, everyone receives an annual training budget of £1,000.

Flexible Working

We understand the importance of balancing work and life. Flexibility is not just a policy for us; it is part of our culture. We are passionate about helping you seamlessly integrate work with your home life.

Electric Vehicle Scheme

Drive sustainability forward with our electric vehicle leasing scheme. You can take advantage of this initiative through a convenient salary sacrifice program.

Holidays

Enjoy annual leave of 25 days, plus bank holidays, allowing you to recharge and spend time on what matters most.

Team Events

We love celebrating our achievements! In addition to our quarterly meetings, you can look forward to our Christmas and summer parties—opportunities to relax, reflect, and have fun as a team.

Additional Benefits

We provide life assurance for your peace of mind and a cycle-to-work scheme to support your health and sustainability goals.