Service Centre Operative

KBS Maritime; Portsmouth; On-site; GBP 22,000 - 27,000; Full time

Job summary

KBS Maritime is seeking a Service Centre Operative at Portsmouth. This customer-facing role involves managing service requests effectively within an energetic team, delivering high-quality customer service and supporting the operational needs of our dynamic organization focused on National Defence.

Benefits

25 days holiday plus bank holidays

Enhanced pension scheme

Life assurance

Cycle to work scheme

Continued professional career development

Kudos reward opportunities

Occupational Health & Wellbeing Services

Qualifications

• Strong team player with previous customer service experience.
• Proven ability to manage various communication channels.
• Excellent interpersonal skills and proven results orientation.

Responsibilities

• Manage service requests prioritisation and scheduling.
• Communicate effectively with team leaders and customers.
• Use CAFM system to chase job progress.

Skills

Customer service

Collaboration

Prioritisation

Tools

CAFM

MS Office

Job description

Job Title: Service Centre Operative


Location: Portsmouth (HM Naval Base)

Service Area: Service Delivery, O & M

Hours of Work: 37 Per week (Permanent)

What You’ll be doing:

The Service Centre Operative role sits within the Service Delivery Help Desk Team, and is a customer facing role responsible for receiving service requests, taking requests by a varied means of communication (phone, email etc.), and managing service requests by way of prioritisation, scheduling and sentencing work.

You’ll form part of an energetic workforce, that will require a proactive approach in chasing up on existing jobs using the CAFM system, communicating with team leaders in regard to progress updates and provide any relevant feedback to the customer in effective timeframes.

You’ll Have:

As a strong team player, you’ll be used to using a variety of systems (CAFM and MS Office desirable) within a customer service or customer focused role previously/currently and be able to showcase exercised judgment when dealing with an array of different stakeholders. Lastly, you’ll be able to evidence strong collaboration skill, champion KBS Maritime values and have experience delivering a wide range of administration activity.

About you:

Ideally, you’ll be able to communicate effectively and confidently, with tact and diplomacy at all levels with proven experience with internal and external customers. With highly efficient prioritisation and confident engagement, you’ll be fluid in approach, to meet the demand of KPI requirements and feedback is expedited in a streamlined way.

Essentially, you’ll be results orientated with a willingness to drive performance and have excellent interpersonal skills to meet the demand of the role. Listening skill is also highly desirable to ensure customer service levels are continually met, and you’ll offer flexibility and determination when driving at key tasks.

You’ll get:

• A competitive salary
• 25 days holiday plus bank holidays
• Enhanced pension scheme
• Life assurance
• Access to our internal benefits and discounts programme for all colleagues
• Cycle to work scheme
• Group income protection
• Flexible parental benefits (if applicable)
• Access to our Internal employee assistance network, giving you the opportunity to reach the heights of success within your new position.
• Continued professional career development
• Kudos reward opportunities (internal achievements scheme)
• Occupational Health & Wellbeing Services
• 50% off entry into the Historic Dockyard
  
  

Application process:

Applicants are urged to apply prior to the advertising closing date of Friday 27th June 2025 with a view of interviews scheduled to commence week commencing Monday 30th June 2025. For all queries, please contact the Recruitment Team n the first instance who will advise accordingly.

About Us:

At KBS Maritime, we're not just another company - we're an exciting and dynamic joint venture between industry leaders BAE Systems and KBR. Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty's Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy.

With almost two-thirds of the Royal Navy's surface ships stationed at HMNBP, working with KBS Maritime means being at the forefront of innovation and progress. We operate in a unique and fascinating environment, with a mix of historic dockyards and cutting-edge infrastructure that's unlike any other.

By delivering state of the art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK's National Defence and Security. But it's not just about the work - at KBS Maritime, we believe in the value of our people. We have the ethos of a small business, which means we value and empower our team members to succeed