Service Centre Manager Technology enabled care

www.findapprenticeship.service.gov.uk - Jobboard; Devon and Torbay; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading healthcare provider in Torbay is seeking a Service Center Manager (TEC) to manage the delivery of technology-enabled care services. The successful candidate will oversee operational management, develop strategic plans, and maintain relationships with stakeholders. The opportunity offers a competitive salary of up to £55,000, plus benefits, with flexibility in working arrangements.

Benefits

Salary of up to £55,000 per annum DOE

25 days holiday plus bank holidays

Pension scheme with 5% employer contribution

4x Life assurance

Staff benefit scheme with access to perks and discounts

Qualifications

• Demonstrable experience in developing strategic and business plans.
• Strong understanding of corporate finance and performance measures.
• Excellent interpersonal and presentation skills.
• Significant experience in the TEC environment.

Responsibilities

• Deliver operational experience.
• Manage all aspects of the contract and customer service functions.
• Develop strategies to achieve contract KPIs.

Skills

Strategic planning

Operational management

Financial analysis

Communication skills

Experience in TEC

Job description

Job Advert

At Livity Life, we’re leading the Technology Enabled Care (TEC) revolution. Using innovative technology and digital tools, we deliver a transformational service that challenges norms and provides the best care experience.

A new opportunity has arisen at our Torbay contract. As the Council's strategic partner, we are integrating the wider health and social care systems across Torbay to deliver and embed a cultural change programme that uses technology as the first line of response.

We are seeking a Service Center Manager (TEC) responsible for developing and executing the Torbay TEC service model. You will be accountable for delivering the TEC programme and operational management, leading relationships with the commissioning team and key stakeholders, and optimising business processes.

What you’ll be doing

1. Deliver operational experience
2. Manage and lead all aspects of the contract including contract management, operations, customer service functions, inventory, P&L management, and resource management
3. Work with central services to develop and implement the tendered model, developing strategies and objectives to ensure contract KPIs are achieved

All about you

1. Demonstrable experience in developing and successfully executing strategic and business plans, with the ability to write and develop standard operating procedures
2. Strong understanding of corporate finance and performance measures, with attention to detail in reviewing and approving expenditure, analyzing data, and preparing reports
3. Excellent communication, interpersonal, and presentation skills, with the ability to convey complex ideas confidently to key influencers and decision-makers in NHS commissioning bodies, internal senior management, and private organizations
4. Significant experience in the TEC environment, with proven achievements in this sector, and a good understanding of the healthcare and social care equipment market

What we can offer you

• Salary of up to £55,000 per annum DOE
• 25 days holiday plus bank holidays and optional 5 unpaid days
• Pension scheme with enhanced salary sacrifice and 5% employer contribution
• 4x Life assurance (death in service benefit)
• Staff benefit scheme with access to over 200 perks and discounts

About us

Livity Life is an inclusive employer committed to supporting flexible working arrangements such as part-time work, job sharing, and flexible hours. We are dedicated to becoming a leading provider in the assisted living sector, guided by our core values ‘CARES’: Care and respect, Accountability and pride, Ready to learn, Enhance lives, and Social responsibility.

This role involves working in a regulated activity and may require a DBS disclosure and social media screening.

We welcome applications from all sections of the community, regardless of age, gender, race, religion, disability, or sexual orientation.