Service Centre Advisor - Exeter

Auto Windscreens; Exeter; On-site; GBP 20,000 - 25,000; Full time

Job summary

Auto Windscreens, a leading automotive glazing company in the UK, is seeking a Service Centre Advisor for their Swansea Service Centre. This role involves supporting management, ensuring compliance, and coordinating effectively with both colleagues and customers. Ideal candidates will possess excellent communication and organizational skills, and demonstrate a proactive approach to their duties.

Qualifications

• Ability to work independently and as part of a team.
• Excellent communication skills, both face-to-face and via telephone.
• Good planning and organizational skills.

Responsibilities

• Complete general Service Centre office tasks supporting management.
• Maintain the network scheduling system and communicate with customers.
• Coordinate closely with technicians and provide operational feedback.

Skills

Communication

Organizational Skills

Teamwork

Planning

Flexibility

Proactivity

Job description

Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, with innovation at the core of our business, including robotic lifting devices, wet weather canopies, and advanced windscreen bonding equipment suitable for damp or freezing conditions.

We are industry leaders in training and certifying our technicians and offer excellent opportunities for personal development.

As part of The Sunday Times list of the Top 100 companies to work for, Auto Windscreens provides a vibrant, innovative, and forward-thinking work environment.

We are currently seeking a Service Centre Advisor for our Swansea Service Centre.

Responsibilities

• Complete general Service Centre office tasks supporting the Service Centre Manager & Supervisor, ensuring full compliance.
• Provide assistance and support to colleagues and customers internally and externally.
• Maintain the network scheduling system efficiently, intervening manually when needed, and communicate effectively with customers, technicians, and management.
• Provide operational feedback to management teams.
• Coordinate closely through clear communication with external customers, technicians, and field management.
• Assist in controlling and replenishing consumable stocks.
• Ensure adherence to Health and Safety protocols at all times.
• Perform any other duties as assigned by the Service Centre Manager & Supervisor.

Skills Required

• Ability to work independently and as part of a team.
• Excellent communication skills, both face-to-face and via telephone.
• Good planning and organizational skills.
• Flexible approach to work demands.
• Proactive, self-motivated, and capable of working independently.