Service Centre Advisor - Birmingham

Auto Windscreens; Birmingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading automotive glazing company in Birmingham is seeking a Service Centre Advisor. This role involves supporting the Service Centre Manager, ensuring smooth operations, and providing excellent service to colleagues and customers. Ideal candidates will possess strong communication and organizational skills, and a proactive, self-motivated approach.

Qualifications

• Ability to work independently and as part of a team.
• Excellent communication skills, both face-to-face and via telephone.
• Good planning and organizational skills to manage workload effectively.

Responsibilities

• Complete general Service Centre office tasks to support the Service Centre Manager & Supervisor.
• Provide help and support to colleagues and customers.
• Maintain efficient operation of the network scheduling system.

Skills

Communication

Planning and organizational skills

Teamwork

Independence

Flexibility

Self-motivation

Job description

Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, with innovation at the core of our business, including robotic lifting devices, wet weather canopies, and advanced windscreen bonding equipment that performs in damp or freezing conditions.

We lead the industry in training and certifying our technicians and offer excellent opportunities for personal development.

As part of The Sunday Times list of the Top 100 companies to work for, Auto Windscreens provides the chance to join a vibrant, innovative, and forward-thinking company.

We are currently seeking a Service Centre Advisor based in Birmingham.

Responsibilities

• Complete general Service Centre office tasks to support the Service Centre Manager & Supervisor, ensuring full compliance with all tasks.
• Provide help and support to colleagues and customers internally and externally.
• Ensure the efficient operation of the network scheduling system by manual intervention when needed and maintain effective communication with external customers, Technicians, and management.
• Provide operational feedback to relevant management teams.
• Communicate clearly and promptly with external customers, Technicians, and field management.
• Assist in controlling and replenishing consumable stocks for the Service Centre.
• Adhere to Health and Safety procedures at all times.
• Perform any other duties as assigned by the Service Centre Manager & Supervisor.

Skills Required

• Ability to work independently and as part of a team.
• Excellent communication skills, both face-to-face and via telephone.
• Good planning and organizational skills to manage workload effectively.
• Flexible approach to work demands.
• Proactive, self-motivated, and able to work independently.