Service Centre Advisor

Markerstudy Group; St. Austell; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in automotive glazing, Auto Windscreens, is seeking a motivated Service Centre Advisor for its Cornwall Service Centre. The role involves supporting management, liaising with customers and technicians, and ensuring smooth operations within the service team. Ideal candidates will possess strong communication and organizational skills, along with a proactive approach to their work.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to-face and via telephone.
• Good planning and organizational skills for workload management.

Responsibilities

• Complete general Service Centre office tasks to support the manager and supervisor.
• Provide help and support to colleagues and customers.
• Ensure efficient operation of the network scheduling system.

Skills

Communication

Planning

Organizational skills

Flexibility

Self-motivation

Job description

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Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies. Innovation is at the heart of our business, whether it be robotic lifting devices, wet weather canopies, or new windscreen bonding equipment that performs well even in damp or freezing conditions.

We lead the industry in training and certification of our technicians and offer excellent opportunities for personal development.

As part of The Sunday Times list of the Top companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative, and forward-thinking company.

We currently have exciting opportunities for a Service Centre Advisor based at our Cornwall Service Centre.

Responsibilities

• Complete general Service Centre office tasks to support the Service Centre Manager & Service Centre Supervisor, ensuring compliance with all tasks.
• Provide help and support to colleagues and customers both internally and externally.
• Ensure the efficient operation of the network scheduling system by intervening where required and maintaining effective communication with external customers, Technicians, Service Centre Supervisor, and the Service Centre Manager.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with external customers, Technicians, and field management.
• Assist with controlling and replenishing consumable stocks for the Service Centre.
• Ensure Health and Safety processes are adhered to at all times.
• Perform any other ad-hoc duties as requested or advised by the Service Centre Manager & Service Centre Supervisor.

Skills Required

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to-face and via telephone.
• Good planning and organizational skills for workload management.
• Flexible approach to work demands.
• Proactive self-motivator capable of working independently.