Service Center Supervisor - Eurofins Environment Testing

ZipRecruiter; Portsmouth; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading company in life sciences is seeking a Service Center Supervisor in Portsmouth. This role involves managing courier duties, sample handling, and ensuring compliance with safety standards. Ideal candidates possess strong communication and organizational skills, along with a customer-focused attitude.

Qualifications

• Customer service experience is required.
• Fluency in English is necessary for communication.
• Ability to lift 55 lbs routinely.

Responsibilities

• Courier duties including sample pick-up and delivery.
• Data entry with attention to detail and compliance with SOPs.
• Maintaining a safe work environment and quality assurance.

Skills

Customer service

Communication

Organizational skills

Map reading and navigation

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Eurofins Scientific is an international life sciences company providing a wide range of analytical testing services to clients across multiple industries, aiming to make life and the environment safer, healthier, and more sustainable. Our laboratories work with major companies worldwide to ensure product safety, authenticity, and accurate labeling.

Eurofins is committed to delivering testing services that contribute to societal and environmental health, along with corporate responsibility to protect the environment, promote equity, and uphold safety standards across all our companies.

Job Description

Eurofins Environment Testing seeks a Service Center Supervisor at our Portsmouth, New Hampshire location. This full-time role is scheduled Monday-Friday, 8 am-5 pm, with occasional overtime, evening, or weekend hours depending on workload. The candidate must be comfortable working independently in the service center.

Responsibilities include, but are not limited to:

• Courier duties (~25% of time)
• Pick-up and delivery of water, soil, and air samples to/from the lab
• Receiving samples, unpacking, labeling, scanning documentation, and sample login
• Data entry with high attention to detail
• Verifying sample preservation according to SOPs
• Delivering samples to appropriate storage areas
• Producing bottle kits, shipping, receiving, and login duties
• Cleaning equipment per SOPs
• Following safety practices and company policies
• Maintaining quality, hold times, and turnaround times
• Communicating with courier coordinators
• Logging courier schedules and vehicle maintenance records
• Ensuring a safe work environment in shipping/receiving areas
• Disposing of samples in compliance with EPA and EH&S guidelines
• Maintaining delivery truck and restocking supplies
• Verifying outgoing shipments and interacting professionally with clients and project managers

Ideal Candidate Attributes:

• Professional, knowledgeable, confident, and friendly demeanor
• Customer service experience
• Excellent communication skills, fluent in English, detail-oriented, able to follow complex instructions
• Organizational skills and ability to handle varying workloads
• Map reading and navigation skills
• Valid US driver’s license and ability to operate a motor vehicle
• Ability to work independently and as part of a team, with a positive attitude

Qualifications

• High School Diploma or equivalent
• Ability to lift 55 lbs routinely and work standing most of the day
• Proficiency with MS Office (Outlook, Explorer, Excel, Word)
• Clean valid US driver’s license
• Authorization to work in the U.S. without restrictions or sponsorship

This description provides a general overview of the role. Additional duties may be assigned as needed.

Additional Information

Fluent English reading, writing, and speaking skills are required. We support your development—apply even if you don't meet 100% of the requirements. Eurofins values diversity and is an equal opportunity employer, committed to sustainability and carbon neutrality by 2025. More information is available on our career page: https://careers.eurofins.com/.

Eurofins does not offer visa sponsorship for this role. We are an M/F, Disabled, and Veteran Equal Employment Opportunity employer.