Service Center Manager

Verto People, Ltd.; Portsmouth; On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is looking for a dynamic Service Manager to lead a talented team in the industrial pump solutions sector. This site-based role involves managing rental equipment while ensuring customer satisfaction and operational efficiency. The ideal candidate will have a strong engineering background, particularly in fluid power and rotating equipment, and a passion for leading change. With a competitive salary and comprehensive benefits package, this position offers an exciting opportunity to grow within a forward-thinking company.

Benefits

401(K) retirement plan

Group health insurance

Pension scheme

Additional company benefits

Qualifications

• Experience in engineering management or supervisory roles.
• Knowledge of fluid power, pumps, and rotating equipment.

Responsibilities

• Manage a team of engineers and technicians overseeing the facility.
• Create and oversee a Preventative Maintenance schedule.

Skills

Management or supervisory experience

Knowledge of pumps

Fluid power expertise

Experience with rotating equipment

Knowledge of hydraulics

Pneumatics knowledge

Customer support experience

Change management skills

Job description

Service Manager / Engineering Site Manager / General Manager

We are seeking a Service Manager / Engineering Site Manager / General Manager to join a leading, growing manufacturer of industrial pump solutions based in Grand Rapids, Michigan.

The successful candidate will manage rental equipment and lead a team of service technicians and subcontractors serving the industrial market, focusing on various pump systems, valves, actuators, pipework, hydraulics, and associated clean & wastewater products.

The ideal candidate will have management or supervisory experience in engineering, with a background in fluid power, pumps, valves, hydraulics, pipework, or similar equipment.

This is a site-based role, but may require travel for additional training or shadowing opportunities.

Package

• Base salary starting at $125K+
• Bonus
• 401(K) retirement plan
• Group health insurance
• Pension scheme
• Additional company benefits

Responsibilities

• Manage a team of 20 engineers, technicians, and administrative staff, overseeing the entire facility, reporting to the VP.
• Initially, have a hands-on role for at least the first year.
• Monitor daily tasks, ensuring deadlines for services and repairs are met.
• Manage a team working on rotating equipment, pumps, valves, motors, pipes, and PLCs.
• Create and oversee a Preventative Maintenance schedule for rentals.
• Collaborate on advanced pump technologies from industry-leading brands worldwide.
• Assist in hiring future team members.
• Monitor customer satisfaction and respond to inquiries.
• Liaise with various engineering departments.

Requirements

• Experience as a Service Manager, Customer Support Manager, Rentals Manager, Engineering Manager, Service Supervisor, Pump Engineer, Installation Manager, or similar in engineering.
• Knowledge of pumps, valves, fluid power, rotating equipment, pipes, compressors, hydraulics, pneumatics, or filtration; candidates with a rotating equipment background are preferred.
• Management or supervisory experience in engineering, with a background in fluid power or rotating equipment.
• A desire for change management and a drive to progress into higher management roles.
• Located near Grand Rapids, Michigan, with flexibility to travel across the US.