Service Center Administrator (Birmingham, part-time)

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Client:

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e575f5f32384

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Role is part-time: about 24 hours per week (opportunity to increase the hours if desired by the candidate)

Location: site based at our Birmingham office (parking onsite)

Purpose

Customer service role (70%), with elements of facilities management administration (30%).

To provide customer service support for UK customers, coordinate the UK equipment repair business, and support the UK Service centre facilities management team.

We seek a candidate with prior experience in customer service and/or facilities management, excellent communication skills, and a professional appearance. Teamwork and cooperation are desirable. The role is part-time with flexible days, to be discussed at interview.

Responsibilities include:

• Direct communication with end customers.
• Uphold all EHS practices of the SEF.
• Coordinate the UK repair service business.
• Process quotations and customer orders in XPPS (Brain).
• Organize delivery of repaired items.
• Support planning of service activities in the UK Service Centre Workshop.
• Manage UK spares stock, including re-ordering as needed.
• Coordinate with Giessen customer services team.
• Manage facility administration for the UK Service Centre.
• Organize supplier visits for compliance (fire alarm, legionella, pest control, security).
• Order office supplies.
• Coordinate with Accounts Payable regarding invoices.

Requirements:

• Experience in customer service.
• Experience with administration is an advantage.
• Good communication skills and professional appearance.
• Attention to detail.
• Well-organized and able to manage projects.
• Team player, proactive, self-starter.

We offer:

• Supportive environment for learning and growth.
• Competitive benefits: pension scheme, private health insurance.
• Inclusive culture valuing diversity and inclusion.

About STANLEY Engineered Fastening

A division of Stanley Black & Decker, leading in precision fastening and assembly solutions, impacting products from vehicles to mobile devices.

Our brands include Avdel, Integra, Nelson, Optia, POP, STANLEY Assembly Technologies, Tucker.

Join a global team of over 58,000 professionals across 60 countries, working on iconic brands like STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS, and Black + Decker.

Who We Are

The world’s largest tool company, committed to innovation, environmental and social responsibility, with a history dating back to 1843.

Global Benefits & Perks

Competitive salary plus country-specific entitlements and benefits.

Additional Opportunities:

• Career growth across multiple paths.
• Access to advanced learning resources, including Lean Academy and online university.
• A diverse, inclusive, and fun workplace.
• Contributing to community and sustainability initiatives.