Service BDC Agent - Mercedes-Benz of Manchester

Group 1 Automotive; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive dealership in Manchester is seeking a Service Business Development Center (BDC) Agent. The role involves efficient communication with clients and service advisors, maintaining organization, and providing excellent customer service. Join a supportive team that values integrity and professionalism while offering ongoing training and advancement opportunities.

Benefits

Health, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with company match

Paid vacation and holidays

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Ongoing job training and advancement opportunities

Qualifications

• Experience in auto dealership Internet or Business Development Center (BDC) is a plus.
• Superior communication and customer service skills required.
• Solid working knowledge of the Internet.

Responsibilities

• Maintain an organized area and answer switchboard phones.
• Communicate with service advisors and clients regarding service status.
• Schedule appointments and follow up with clients after service.

Skills

Communication

Customer Service

Internet Knowledge

Positive Attitude

Education

High School Diploma or equivalent

Job description

Overview

Service Business Development Center (BDC) AgentMercedes-Benz of Manchester | A Group 1 Automotive Dealership

Mercedes-Benz of Manchester, part of the rapidly growing Group 1 Automotive family, is looking to add a Service Business Development Center (BDC) Agent to our Service Team.

What We Offer

• Competitive compensation

• Health, Dental, and Vision Insurance

• Life and Disability Insurance

• 401(k) with company match

• Paid vacation and holidays

• Employee Stock Purchase Plan

• Employee Vehicle Purchase Program

• Professional, supportive work environment

• Ongoing job training and advancement opportunities

Responsibilities and Duties

Efficient and accurate work in accordance with dealership and factory standards

• Maintain an organized area
• Answering switchboard phones
• Soft transferring incoming calls
• Communicate directly with service advisors, and clients regarding the status of the service work
• General computer tasks
• Respond to incoming client request emails
• Follow up with clients after service
• Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, and Hard Copies)
• Adhere to our values: Integrity, Transparency, Professionalism and Teamwork
• Appointment scheduling
• Regular attendance consistent with company attendance policy

Qualifications

• Auto dealership Internet or Business Development Center (BDC) experience is a plus!
• Superior communication and customer service skills
• Solid working knowledge of the Internet
• Maintaining a positive, can-do attitude
• High School Diploma or equivalent

Pre-employment Requirements:All applicants must successfully complete background checks, a motor vehicle record (MVR) check, and drug screening.

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company, visit www.group1auto.com.

Group 1 Automotive is an Equal Opportunity Employer.

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